Description

The role focuses on delivering the best customer experience through rapid and professional resolution of technical issues involving hardware, software, communications, or installations. Candidates will support customers via multiple channels, ensuring timely troubleshooting, warranty processing, and accurate documentation while adhering to Enphase’s standards and policies.

• Answer inbound emails, chats, and phone calls from customers, including weekend and night shifts.
• Conduct remote troubleshooting of Enphase products.
• Troubleshoot, approve, and execute warranty claims.
• Provide pre‑sales information about Enphase products.
• Assist with activation of new Enphase sites as needed.
• Document all activities in the central CRM/Help Desk platform.
• Coordinate with Engineering to track field issues, log product bugs, and support product modifications.
• Support team members with troubleshooting and administrative tasks.
• Follow departmental conventions and procedures.
• Participate in ongoing training on industry standards and Enphase product knowledge.
• Represent Enphase professionally across all communication mediums.
• Adhere to company policies and standards of conduct.

Requirements

Ideal candidates are recent graduates (B.E./B.Tech or Electrical) with at least 60 % in 10th & 12th and 70 % in graduation, strong interpersonal and communication skills, and solid computer literacy. A general understanding of AC/DC electrical concepts, exposure to solar/PV environments, and the ability to build rapport with customers and teammates are essential.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance