Prepare or direct the creation and maintenance of performance metrics and trackers related to customer interconnection requests.
Oversee and support the timely development and execution of agreements between PPL and neighboring transmission owners and distribution owners when required. Ensure agreements are executed with neighboring utilities prior to commencement of work as specified by PJM or other regulatory requirements.
Welcome new businesses leading initial communication, tracking, and setting up introductory meetings with staff in advance of opening. Proactively develop relationships with business operators and commercial real estate professionals, being an advocate for new opportunities for interconnections to our service territory. Collect and analyze market data and trends to inform retail recruitment efforts and identify emerging opportunities.
Build and maintain relationships with key stakeholders in the public and private sector, including elected officials, business leaders, and community organizations. Build and maintain constructive working relationships between self, direct reports and other teams.
Work cross-functionally across technical and business teams, working groups or improvement committees to achieve the goals and objectives of the department and/or company focused on delivering high-quality experience to customers.
Elevate and reinforce a strong safety culture within the work group, through leadership, communication, and behaviors.
Set priorities to ensure timely completion of department work product, coordinate with other supervisors related to work activities under their purview that impact project or regulatory schedules and deadlines. Serve as a liaison across business lines.
Conducts risk analysis involved in executing the projects based on uncertainties associated with the project scope.
Evaluate and conduct performance reviews of direct reports, identify opportunities for growth and learning, promote leadership skills and confidence to facilitate continued professional development.
Oversee and assist in the coordination of development of annual department goals and metrics. A portion of the metrics should actively measure performance on customer experience and best in class support of interconnections.
Organize and prioritize work group activities, assign, and schedule work and provide oversight, as needed to meet internal and external deadlines.
Identify and coordinate technical training for self and direct reports.
Lead the creation and execution of marketing and promotional materials to highlight opportunities for PPL in collaboration with our communities. Collaborate with internal and external economic development and public communications teams.
Oversee all transmission and distribution generation/distributed energy resource requests for interconnection. Oversight and management of requests from initial request to energization will be required. This includes the supervision of interconnection agreements including but not limited to scope, schedule and budget between PPL EU and generator owners/developers.
Responsible for the leadership and oversight of problem-solving technical solutions that provide options for customers to interconnection into transmission and distribution systems. Oversee projects working within teams within T&D Asset Management and other support groups to create strategies to provide a solution that leads the market in schedule, cost, and ease to do business with their utility. While also clearly communicating solutions to the customer.
Act as the main interface with interconnection customers, ensure responses to study requests from generator developers are completed within required PJM tariff and PA PUC timeframes.
Provide portfolio management budget management to all customer billings, including cash management, and change order management when applicable.
Accountable for change management associated with improvements to internal process and procedures related to the interconnection process and adherence to all external regulatory and compliance requirements. Assist in the completion of preparation, monitoring and forecasting of the department budget.
Complies with all policies and standards
Participate or direct active participation in regulatory committees, as necessary to maintain awareness of issues and proposals related to system planning and interconnection process. Review and recommend, in consultation with Transmission and regulatory group on Federal Regulatory Policy department, State Regulatory/Public affairs group on pro strategies and policies to promote business objectives and ensure reliability and operational flexibility of the Bulk Electric System.
Oversee transmission and distribution load customer requests for interconnection. Oversight and management of requests from initial request to energization will be required. This includes the supervision of interconnection agreements including but not limited to scope, schedule and budget between PPL EU and generator owners/developers.
Requirements
planning software
10+ years
bachelor's
master's
negotiation
contracts
Prior experience with contracts and process applicable to transmission customer interconnections, including federal and PJM requirements and the PJM stakeholder process.
Experience resolving complex issues through negotiation and diplomacy.
Bachelor's Degree in engineering, business, finance, economics, science, or related discipline.
Prior experience in customer interactions and communications
Prior experience with contracts and process applicable to distribution customer interconnections, including PA PUC regulations.
Prior experience performing distribution or transmission system planning studies including use of planning software to perform studies.
Prior experience in design of engineering and/or project management of Transmission/Distribution electric systems or generation systems.
Ability to develop and maintain strong working relationships across all levels of the organization.
10+ years of experience working in any combination of utility (or similar industry) contract management, regulatory, legal or client/customer relations.
Strong verbal and written communication skills.
Master's degree in engineering, business, finance, economics, science or related discipline.
The company was established in 1920 as Pennsylvania Power & Light, marking the beginning of its journey in the energy sector.
$14 billion invested
Infrastructure Investment
Over recent years, the company has invested over $14 billion to modernize its grid and strengthen infrastructure.
$7–8 billion annual revenue
Financial Performance
The company generates approximately $7–8 billion in annual revenue, reflecting its position as a large-cap utility provider.
50 J.D. Power awards
Customer Satisfaction Recognition
Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.
Headquartered in Allentown, Pennsylvania, it operates across Pennsylvania, Kentucky, Virginia, and Rhode Island.
Structured into three regulated segments—Kentucky, Pennsylvania, and Rhode Island—it delivers both electricity and natural gas.
Over recent years, it has invested more than $14 billion (up to $20 billion by 2028) to modernize its grid and strengthen infrastructure.
Typical projects include transmission upgrades, smart-grid technology deployment, and large-scale infrastructure resilience enhancements.
Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.
Notably, after spinning off non-regulated generation in 2015 and selling UK operations in 2021, it refocused on U.S. utilities and acquired Rhode Island Energy in 2022.
Culture + Values
Safety and Health: We do not compromise on safety and health.
Customer Focus: We deliver customer service that is second to none.
Diversity, Equity and Inclusion: We value each other and appreciate our differences.
Performance Excellence and Innovation: We get the job done right, and we are always improving.
Integrity and Openness: We do the right thing.
Corporate Citizenship: We are environmentally conscious and invested in the communities we serve.
Environment + Sustainability
Net-zero by 2050
Carbon Emissions Target
Aiming to achieve net-zero carbon emissions by 2050 through comprehensive sustainability strategies.
70% and 80% Reduction
CO2 and GHG Emissions Targets
Reduction targets for CO2 and other greenhouse gases, with 70% by 2035 and 80% by 2040 from 2010 levels.
$20B Investment
Infrastructure Modernization
Invested $20 billion over the last decade to modernize transmission and distribution infrastructure in Pennsylvania and Kentucky.
$2.4B Improvements
Infrastructure Completed 2023
Completed $2.4 billion in infrastructure improvements in 2023, on time and within budget.
Engaged in over 150 active R&D projects.
Generated $75 million in O&M savings in 2023 through technology and transformation initiatives.
Expanded use of smart grids, automation, data analytics, and AI.
Donated over $13.6 million to community improvement initiatives in 2023.
Achieved top-quartile reliability across utilities and best-in-nation generation reliability in Kentucky.
Discloses via CDP, EEI‑AGA and aligns with GRI, SASB and TCFD frameworks.
Inclusion & Diversity
Top 1 utility
ESG & workforce diversity ranking
Recognized as the top utility company by DiversityInc for its commitment to ESG and workforce diversity.
100% DEI score
Disability Equality Index
Received a perfect score on the Disability Equality Index (DEI) in 2019 and annually since 2018, earning recognition as a Best Place to Work for disability inclusion.
100+ students supported
Day-in-the-Life program
Hosts an annual program providing real-world work experience for college students on the autism spectrum and other disabilities.
Annual conference held
Diverse business partnerships
Organizes an annual supplier diversity conference focused on expanding opportunities for diverse business partnerships.
Company-wide DEI strategy focused on workforce development, inclusive culture, community support, customer engagement, and diverse supplier partnerships.
16 employee-led resource groups fostering professional development and cultural awareness.
Active REACH employee resource group addressing the needs and well-being of employees with disabilities.
Mentorship opportunities through Disability:IN’s NexGen Leaders program.