Associate Technical Account Manager at Yardi in Cleveland, OH | USD31-32 | Kablio

Role

Description

client success

product guidance

team collaboration

client support

troubleshooting

software support

Champion client success by sharing relevant product features, best practices, and personalized guidance.
Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.

Requirements

yardi

bachelor’s

technical support

troubleshooting

problem solver

adaptable

Naturally organized and able to prioritize tasks with clarity and confidence.
A proactive problem-solver with a strong customer-focused mindset.
Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
Hands-on experience with technical support and application troubleshooting.
Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
Skilled at building strong relationships and earning trust with clients.
Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
A quick learner who embraces new tools, technologies, and concepts.
Familiarity with property management or real estate software, particularly Yardi.

Benefits

Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1984

Year Established

The company was established as a small startup in 1984.

100+ Countries

Global Reach

The company serves clients across over 100 countries worldwide.

$3B Revenue

Annual Revenue

The company achieved an estimated annual revenue nearing $3 billion.

2024 WeWork stake

Major Investment

The company acquired a majority stake in WeWork in 2024.

Evolved into a global software leader for real estate management.
Privately owned and headquartered in California, expanded into over 40 offices worldwide.
Delivers integrated platforms like Voyager and RentCafe that streamline operations for multifamily, commercial and industrial properties.
Fuelled growth through strategic acquisitions such as PropertyShark.
Typical deployments automate accounting, leasing, maintenance, investment reporting and energy management.
Known for technical depth—Voyager’s advanced GL drill‑downs and multi‑module workflows are especially valued by power users.
Built on a deliberate, innovation‑driven ethos, the firm quietly shapes real estate tech without flashy PR.

Culture + Values

Integrity: The company is committed to honesty, impartiality, fairness, and consistency in all actions and decisions.
Trust: The company fosters trust and confidence among employees, clients, and external partners, while striving to maintain and grow this trust.
Customer Service: Customer satisfaction is a key measure of success, with the goal of attracting new customers and retaining existing clients.
Communication: The company emphasizes clear and effective communication, both internally and externally, to ensure understanding and collaboration.
Perspective: Employees are encouraged to view their work within the broader context of their personal lives, families, and the community.
Respect: The company promotes respect, open-mindedness, and a non-discriminatory environment, encouraging learning from one another.
Responsibility: Every individual is expected to take responsibility for upholding the company's values and beliefs in all activities.
Community Service: The company actively participates in and supports local and global community initiatives.
Intellect and Innovation: The company values curiosity, questioning, and innovation, embracing new technology to benefit both the company and its customers.
Fun: The company promotes a relaxed and enjoyable work atmosphere, fostering a positive attitude toward work and achievements.

Environment + Sustainability

Six Consecutive Years

ENERGY STAR Excellence

Has received the ENERGY STAR Partner of the Year – Sustained Excellence Award every year since 2019.

6,500+ Buildings

ENERGY Benchmarking

Assisted clients in benchmarking energy and water in thousands of buildings, leading to over 300 properties being submitted for ENERGY STAR certification.

No Net-Zero Date

Sustainability Target

Currently does not have a publicly stated target date for achieving net-zero emissions.

Maintains ongoing ENERGY STAR certification for its corporate headquarters in Goleta, California.
Provides a comprehensive sustainability reporting platform consolidating energy, water, waste, and emissions data.

Inclusion & Diversity

45 Global Offices

Global Presence

The company operates in 45 locations worldwide, supporting its commitment to fostering a diverse and inclusive culture.

Strives for a diverse, inclusive, respectful, and informed culture.
Actively listens to employees and clients to shape products and services, fostering long-term relationships built on trust and satisfaction.
Yardi’s workforce spans a wide variety of cultural backgrounds and life experiences.
No specific gender-related statistics or numeric DEI goals publicly disclosed.

Articles

Yardi Systems on Wikipedia

Reddit: Yardi Case Manager feedback (Mar 2025)

Reddit: Yardi API discussion (Mar 2025)

Reddit: Got unsolicited Yardi emails? (Jan 2024)

Slack group for Yardi/SQL/Power BI users

Company

Overview

Founded 1984

Year Established

The company was established as a small startup in 1984.

100+ Countries

Global Reach

The company serves clients across over 100 countries worldwide.

$3B Revenue

Annual Revenue

The company achieved an estimated annual revenue nearing $3 billion.

2024 WeWork stake

Major Investment

The company acquired a majority stake in WeWork in 2024.

Evolved into a global software leader for real estate management.
Privately owned and headquartered in California, expanded into over 40 offices worldwide.
Delivers integrated platforms like Voyager and RentCafe that streamline operations for multifamily, commercial and industrial properties.
Fuelled growth through strategic acquisitions such as PropertyShark.
Typical deployments automate accounting, leasing, maintenance, investment reporting and energy management.
Known for technical depth—Voyager’s advanced GL drill‑downs and multi‑module workflows are especially valued by power users.
Built on a deliberate, innovation‑driven ethos, the firm quietly shapes real estate tech without flashy PR.

Culture + Values

Integrity: The company is committed to honesty, impartiality, fairness, and consistency in all actions and decisions.
Trust: The company fosters trust and confidence among employees, clients, and external partners, while striving to maintain and grow this trust.
Customer Service: Customer satisfaction is a key measure of success, with the goal of attracting new customers and retaining existing clients.
Communication: The company emphasizes clear and effective communication, both internally and externally, to ensure understanding and collaboration.
Perspective: Employees are encouraged to view their work within the broader context of their personal lives, families, and the community.
Respect: The company promotes respect, open-mindedness, and a non-discriminatory environment, encouraging learning from one another.
Responsibility: Every individual is expected to take responsibility for upholding the company's values and beliefs in all activities.
Community Service: The company actively participates in and supports local and global community initiatives.
Intellect and Innovation: The company values curiosity, questioning, and innovation, embracing new technology to benefit both the company and its customers.
Fun: The company promotes a relaxed and enjoyable work atmosphere, fostering a positive attitude toward work and achievements.

Environment + Sustainability

Six Consecutive Years

ENERGY STAR Excellence

Has received the ENERGY STAR Partner of the Year – Sustained Excellence Award every year since 2019.

6,500+ Buildings

ENERGY Benchmarking

Assisted clients in benchmarking energy and water in thousands of buildings, leading to over 300 properties being submitted for ENERGY STAR certification.

No Net-Zero Date

Sustainability Target

Currently does not have a publicly stated target date for achieving net-zero emissions.

Maintains ongoing ENERGY STAR certification for its corporate headquarters in Goleta, California.
Provides a comprehensive sustainability reporting platform consolidating energy, water, waste, and emissions data.

Inclusion & Diversity

45 Global Offices

Global Presence

The company operates in 45 locations worldwide, supporting its commitment to fostering a diverse and inclusive culture.

Strives for a diverse, inclusive, respectful, and informed culture.
Actively listens to employees and clients to shape products and services, fostering long-term relationships built on trust and satisfaction.
Yardi’s workforce spans a wide variety of cultural backgrounds and life experiences.
No specific gender-related statistics or numeric DEI goals publicly disclosed.

Articles

Yardi Systems on Wikipedia

Reddit: Yardi Case Manager feedback (Mar 2025)

Reddit: Yardi API discussion (Mar 2025)

Reddit: Got unsolicited Yardi emails? (Jan 2024)

Slack group for Yardi/SQL/Power BI users