Service Writer/Fleet Technician

Description

• Provide accurate cost and time estimates for repair or maintenance services.
• Maintain an organized inventory of parts to minimize downtime and ensure availability.
• Maintain accurate service records, parts usage logs, and documentation for all completed repairs.
• Understand and document vehicle issues to provide clear, timely responses.
• Track and maintain inspection logs, ensuring all records are up to date.
• Act as the primary point of contact for foremen regarding vehicle and equipment service needs.
• Input detailed repair orders, including vehicle condition and required services or repairs.
• Prepare and present reports on service activities, including trends and recurring issues.
• Source and procure required parts for service and repairs.
• Coordinate with service technicians to ensure timely and effective completion of repairs.
• Open, track, and close service orders in a timely manner .
• Communicate repair progress and updates to foremen , field staff, and the Service Manager.
• Ensure compliance with company policies and procedures in all service activities.
• Schedule appointments for vehicle inspections, diagnostics, and repair work.

Requirements

• Be able to work in various positions, including, but not limited to stooping, standing, bending, sitting, kneeling and squatting for long periods of time.
• Must be bilingual (required)
• Strong organizational skills with the ability to multitask and prioritize.
• High school diploma or equivalent required; additional certifications in automotive or equipment repair coordination are a plus.
• Previous experience in a service writing, coordination, or administrative support role, preferably in the construction or heavy equipment industry.
• Knowledge of vehicle and equipment maintenance processes is a plus.
• Proficiency in Microsoft Office Suite and service management software.
• Have full range of mobility in upper and lower body.
• Ability to lift, push and pull materials to complete assigned job tasks
• Excellent verbal and written communication skills
• Ability to lift/push/pull up to 25 pounds occasionally and as needed.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance