General Manager

Description

• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Data enter and update information in the database; record and track documents and information.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Research and respond to inquires in-person, by phone, and email.

Requirements

• Financial acumen, ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
• 2+ years of community association experience.
• Excellent communication skills (written and spoken) and conflict resolution techniques.
• Active designations or willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Takes ownership and initiative. Proactive communications skills and forthcoming with ideas and solutions to improve processes and reduce expenses.
• Customer service driven and team oriented.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance