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Resident Services Coordinator I
Telacu Residential Management, Inc.
Provides case management & support for elderly/disabled residents to age safely in place.
7d ago
Junior (1-3 years)
Full Time
Los Angeles, CA
Onsite
Company Size
100 Employees
Service Specialisms
Senior Citizen & Multi‑Family Housing Leasing & Management
Property Management
Real Estate Management
Affordable Housing
Maintenance & Security Services
Social Service Coordination
Emergency After‑Hours Support
Tenant Relations
Sector Specialisms
Residential
Affordable Housing
Elderly Housing
Disabled Housing
Low Income Housing
Multifamily Housing
Subsidized Housing
Senior Citizens Housing
Role
What you would be doing
case management
aasc online
504 process
grant writing
report submittal
community liaison
- Provides case management by assessing resident’s need with self-disclosed care needs; updates support/needs in response to changing needs as residents age in place.
- A member of the on-site team to ensure residents understand regulatory and lease agreement requirements, i.e., annual recertification documents, REAC/NSPIRE unit inspections, and reasonable accommodation/ modification requests/ orders.
- Develops resource directories for the housing community by working with property management team on outreach process and educates residents about community programs and resources.
- Supports the Resident Services Supervisor in preparing and writing grants, proposals, applications, and reporting.
- Provides support to residents, to include eviction, crisis prevention, and conflict resolution.
- Maintains personal resident information in accordance with applicable privacy and confidentiality requirements per policy and HUD requirements.
- Occasional local travel to corporate office and other TRM locations, program and services in the community, meetings held at other TRM locations and visits to local hospitals, Skilled Nursing Facilities (SNF), Assisted Living and rehabilitation facilities as needed.
- Maintains necessary data using AASC Online; case management, progress updates, to include interactions, program participation, and sentinel events (falls, emergency department visits).
- Initiates 504 process for reasonable accommodations and modifications to address residents needs and manages process to ensure timeliness of completion. Works with the 504 Coordinator and maintenance staff, as needed based on approval or denial of accommodation by completing the process with a written notification to resident of the final resolution of 504 request.
- Liaison with community, creates awareness of the resident services program and develops partnerships to support the residents.
- Facilitate language services to residents with limited English proficiency via the approved company translation services.
- Serves as resident advocate when an issue arises that affects their daily lives or well-being.
- Prepare a Supportive Services Plan. The plan must include: [1] activities and services that facilitate safely aging in place by helping participants proactively address their health and social support needs; [2] provide an ongoing benefit to maximize the impact of the funds; and [3] include the use of evidence-based programming (EBP) or evidence-informed programs.
- Makes appropriate referrals to service providers on behalf of residents.
- Creates annual calendars for ongoing education, wellness programs, compliance presentations for residents.
- Timely submittal of required reports that include semi-monthly management, monthly frail, and at-risk reports, as outlined in the Operational Policies and Procedures Manual (OPPM) and HUD.
- Support and coordinate care for discharged residents as they transition back to their apartments. Develop networks with family and friends to support residents.
What you bring
driver’s license
bilingual
bachelor’s
microsoft office
self-starter
elderly care
- Must have a valid California Driver’s License, proof of current vehicle insurance and driving record that meets TELACU Industries insurer’s criteria; must be able to use own vehicle in the course of work.
- Ability to multi-task and establish priorities in a sometimes busy and stressful environment.
- Strong verbal, written, and interpersonal communication skills.
- Familiar with AASC Online and HUD provided Software; not preferred.
- Familiarity and understanding of working with individuals with mental health needs.
- Knowledge of program and services to support the elderly and special needs population.
- Bilingual English/ Spanish preferred.
- Disciplined to be self-starter, work independently, and be part of a team.
- Must respond to calls and/or after hours or weekends as needed by the assigned housing community.
- Understanding the needs of low-income older adults and persons with disabilities in a sensitive manner.
- Bachelor’s degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience.
- Experience working with older adults and special need individuals.
- Ability to establish positive and collaborative relationships with residents, staff, and community-based providers.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
- Ability to advocate, organize and problem-solve.
- Cultural competency with diverse populations, individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.
- Ability to communicate in understandable lay language at appropriate literacy and cognitive level ability by residents, both verbal and written communications.
- Paid Time Off for Vacation, Sick and Holidays
- Company Paid Basic Life/ AD&D Insurance
- Dental coverage options: Dental HMO (DMO) and PPO
- Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
- Company Paid Employee Assistance Program (EAP)
- Colonial Voluntary Supplemental Insurance Options
- Company Paid Long-Term Disability
- Vision PPO insurance option
- 401 (k) Retirement Plan with generous employer match
- Education Reimbursement
- Voluntary Supplemental Basic Life/ AD&D Insurance
- Medical health coverage options: Limited HMO, Full HMO and POS
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Since 1986
Years in Affordable Housing
The company has been dedicated to developing and managing affordable housing communities for over three decades, establishing a long-standing reputation in the industry.
- Focus on creating sustainable, community-driven housing.
- Developed and managed thousands of residential units.
- Partners with public and private entities to revitalize neighborhoods.
- Specializes in mixed-income and affordable housing.
- Offers both development and property management services.
- Typical projects include large-scale residential communities and urban revitalization efforts.
- Portfolio spans across California, emphasizing well-maintained environments.
- Committed to enhancing resident quality of life through upkeep, services, and community engagement.
- Serves as a trusted support system in residents' homes, prioritizing their needs.
- Committed to empowering, advancing, and enabling self-sufficiency for all.
- Delivers highest standards in maintenance, security, and social services for residents.
- Dedicated to managing HUD Section 202 housing for low-income elderly and disabled individuals.
- Values strong communication, listening, and interpersonal skills, with a focus on people.
- Operates with organization, integrity, respect, and responsibility in dealings with residents and staff.
92% Expense Ratio
Program Fund Utilization
The majority of program funds are allocated towards housing services and operations, ensuring resources are effectively utilized for community support.
5-Day Turnaround
Vacant Unit Management
Efficient re-renting processes minimize operational costs by quickly transitioning vacant units to new tenants.
- No publicly stated net-zero target available.
- Operates properties under HUD guidelines, requiring efficient maintenance, semi-annual inspections and timely corrections of deficiencies.
178 employees
Served low-income elderly and disabled
The company employs team members dedicated to serving low-income elderly and disabled populations.
- Affirms equal-opportunity employment without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other protected categories.
- Requires all team members to be vaccinated for COVID-19, with medical or religious exemptions permitted.
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