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IT Help Desk Analyst
Integra
Provide IT help desk support, troubleshooting hardware/software/network issues.
1d ago
$70,000 - $80,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Fulton County, GA
Onsite
Company Size
2,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Design
Technical Services
Sector Specialisms
Technology
Telecommunications
Finance
Healthcare
Data Centers
Mission Critical
Modular MEP
Power Modules
Role
What you would be doing
connectwise
tech support
network troubleshooting
device imaging
inventory management
security tools
- Help to implement and maintain ConnectWise Manage and control solutions.
- Respond to client inquiries via email, through online chats, over the phone, or in person.
- Participate in development of client training programs by identifying learning issues and recommending instructional language.
- Work closely with Cybersecurity team to maintain and rollout tools.
- Improve client reference materials by writing and maintaining documentation.
- Coordinate with cabling/security companies for scheduling and installation of structured cabling, IDF, security cameras, and related hardware.
- Troubleshoot and resolve issues related to network connectivity.
- Update job knowledge by participating in educational opportunities and maintaining personal networks.
- Accommodate client disabilities by recommending devices and techniques.
- Provide technical support to users by identifying, troubleshooting, and resolving issues with client system hardware and software.
- Follow up with customers to ensure satisfactory service.
- Help in the preparation of new devices and reimage of existing devices (approximately 2 or fewer new devices per week).
- Maintain updated inventory of devices.
- Improve system performance by identifying problems and recommending changes.
- Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
What you bring
problem solving
networking
microsoft 365
windows
erp
high school
- Excellent problem-solving skills, phone skills, and customer service skills
- Network related certification is a plus.
- Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues.
- Familiarity with ERP systems is a plus.
- PC proficiency
- Excellent verbal and written communication
- Familiarity with Microsoft 365 user/group/email/license administration
- Exceptional proficiency with Microsoft Windows operating systems
- Familiarity with MS Windows, Office, and Microsoft 365
- High school diploma, GED, or equivalent
- Prior information technology or systems administration experience preferred.
- Location is in Dalton, Georgia office with possibilities of travel 50% of the time.
- Health insurance for individual and family
- PTO, 401K, Life insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Provides mission-critical construction and engineering services.
- Known for precision and efficiency in complex projects.
- Operates across sectors including technology, healthcare, and energy, with a focus on data centers and telecommunications.
- Delivers high-performance infrastructure and technology solutions in fast-paced, demanding environments.
- Recognized for innovation and reliability, managing projects integral to global business operations.
- Integrity – Always doing the right thing
- Our People – Recognizing our colleagues are our greatest asset
- Excellence – Unwavering commitment to our customers, patients and colleagues
- Embracing Change – Leading and accepting change to achieve Integra’s vision
- Decisiveness – Confidence to make good decisions and drive action
- Teamwork – Achieving far more by working together
Carbon Neutral 2038
Ambitious sustainability target
The commitment to become carbon-neutral by the year 2038 sets a clear timeline for achieving climate goals.
200,000 kWh/year
Solar energy generation
Generating 200,000 kilowatt-hours of renewable energy annually from on-site solar arrays significantly contributes to reducing non-renewable energy reliance.
18% Reduction
Waste transport efficiency
Implementing efficient waste management systems has resulted in an 18% decrease in waste transport trips, lowering environmental impact.
100% Reusable
Modular construction
All modular buildings are designed to be 100% reusable, ensuring materials can be repurposed or recycled at the end of their lifecycle.
- Secured ISO 14001 Environmental Management certification
- Upgraded to PIR motion-sensor and LED lighting; vehicle fleet transitioning toward electric/hybrid with on‑site EV charging
- Exploring rainwater capture for testing and internal uses; assessing scope 1–3 emissions with carbon-offsetting only as last resort
4.1/5 Rating
Glassdoor Diversity & Inclusion
Reflects strong employee sentiment regarding the company's commitment to diversity and inclusion.
- Colleague-to-Colleague Recognition Program and discretionary recognition funds reinforce a culture of peer acknowledgement (gender-neutral)
- No company-reported gender ratios or targets available
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