Serve as the primary point of contact for technical inquiries and support requests from customers in Australia, New Zealand and some support to Southeast Asia.
Maintain accurate and up-to-date records of service activities using CRM systems, including service reports, parts usage, and customer communication.
Provide remote assistance to customers, guiding them through troubleshooting procedures and resolving issues promptly.
Collaborate with customers and dealers to understand the end user operational requirements and provide tailored solutions.
Document and communicate technical solutions clearly and comprehensively.
Conduct on-site diagnostics to identify and resolve technical issues promptly and effectively.
Manage warranty claims and provide feedback to the product management team, to enhance the product offering.
Conduct training sessions for customers and internal teams on equipment operation, maintenance, and troubleshooting procedures.
Main point of contact and subject matter expert for technology enquires and service requirements, both for hardware and software products.
Requirements
communication
proactive
project coordination
autonomous
decision making
technical support
Ability to communicate and present in an effective and engaging manner with customers and employees at all levels.
Pro-active attitude and capable of coordinating projects and multi-functional teams.
Proven ability to operate autonomously with sound decision making capabilities and able to effectively prioritise critical activities.
Demonstrated success in providing efficient technical support and solutions to customers.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
pre-employment checks including a medical.
Company
Overview
Over 100 countries
Global Reach
Valmont operates in over 100 countries, providing specialized solutions across diverse industries.
From a small manufacturer to a global leader in infrastructure and agricultural solutions.
Designs and manufactures products for utility, communications, transportation, and irrigation industries.
Provides cutting-edge solutions for water resource management, including center pivots and drip irrigation systems.
Products serve diverse sectors like energy, agriculture, industrial infrastructure, and water resources.
A key partner for large-scale infrastructure projects due to its engineering expertise and manufacturing capabilities.
Long history of providing custom-designed products, such as utility poles, towers, and solar energy solutions.
A major player in solar energy infrastructure, offering support structures for solar power plants worldwide.
Center-pivot irrigation systems revolutionized farming efficiency and are now a standard in agricultural technology.
Innovative and adaptive, continually meeting the evolving needs of its diverse customer base with advanced, sustainable solutions.
Culture + Values
Integrity: We do what’s right, even when no one is watching.
Innovation: We embrace change and continuously seek to improve.
Collaboration: We work together to achieve shared goals.
Customer Focus: We are committed to exceeding customer expectations.
Accountability: We take responsibility for our actions and outcomes.
Excellence: We strive for the highest quality in everything we do.
Environment + Sustainability
2050 Net Zero Target
Carbon Neutral Goal
Committed to achieving net-zero carbon emissions by the year 2050.
100% Renewable Energy by 2030
Sustainable Operations
100% of energy used in operations will be sourced from renewable sources by 2030.
15% Water Usage Reduction
Water Conservation
Aims to reduce water usage by 15% by 2025.
100% Sustainable Design
Product Design
100% of products are designed to meet sustainability criteria.
Reduction in carbon footprint through innovative production methods.
Continuous improvement in material efficiency and recycling efforts.
Inclusion & Diversity
Women hold 35% of leadership roles
Diverse Representation
35% of global leadership roles are held by women, reflecting a strong commitment to diversity and equal representation across teams.
Gender pay equity achieved across the company.
Partnerships with organizations to advance workforce diversity.
Internal employee resource groups for women, veterans, and diverse communities.
Diverse hiring goals to increase underrepresented groups in leadership.