ANZ Service Technician

Description

• Serve as the primary point of contact for technical inquiries and support requests from customers in Australia, New Zealand and some support to Southeast Asia.
• Maintain accurate and up-to-date records of service activities using CRM systems, including service reports, parts usage, and customer communication.
• Provide remote assistance to customers, guiding them through troubleshooting procedures and resolving issues promptly.
• Collaborate with customers and dealers to understand the end user operational requirements and provide tailored solutions.
• Document and communicate technical solutions clearly and comprehensively.
• Conduct on-site diagnostics to identify and resolve technical issues promptly and effectively.
• Manage warranty claims and provide feedback to the product management team, to enhance the product offering.
• Conduct training sessions for customers and internal teams on equipment operation, maintenance, and troubleshooting procedures.
• Main point of contact and subject matter expert for technology enquires and service requirements, both for hardware and software products.

Requirements

• Ability to communicate and present in an effective and engaging manner with customers and employees at all levels.
• Pro-active attitude and capable of coordinating projects and multi-functional teams.
• Proven ability to operate autonomously with sound decision making capabilities and able to effectively prioritise critical activities.
• Demonstrated success in providing efficient technical support and solutions to customers.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance