Customer Support Specialist
Champion Windows & Home Exteriors
On-site support handling customer inquiries, scheduling, parts orders, and record management.
24 days ago ago
$16 - $20
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Albuquerque, NM
Onsite
Company Size
1,000 Employees
Service Specialisms
Windows Installation
Home Improvement
Exterior Services
Replacement Windows
Siding Installation
Doors Installation
Energy Efficient Windows
Custom Windows
Sector Specialisms
Residential
Home Improvement
Role
What you would be doing
crm entry
work orders
report generation
payment processing
ar collections
warranty scheduling
- Make outbound calls to customers to provide updates on installation and service status
- Process electronic credit card and check payments
- Provide support for PSG/CSC for assigned division(s)
- Assist with receiving product(s) in CRM Database and/or F&O
- Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
- Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
- Support division(s) in Accounts Receivable collections and management
- Provide work orders to Service Measure Tech daily
- Enter and maintain all customer records and job-related information into CRM Database
- Schedule warranty appointments for the Service Department
- Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
What you bring
work ethic
attention detail
customer service
team player
5 years
high school
- Excellent work ethic, solid attendance record and attention to detail
- Experience in the home improvement industry a plus
- Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
- Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
- 5 year’s customer support experience preferred
- Excellent written and oral communication skills including phone skills
- High school diploma or GED equivalent
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Since 1953
Year Founded
The company has been providing home improvement solutions for over seven decades.
Millions Served
Homeowners Reached
The company has serviced millions of homeowners nationwide with its energy-efficient products.
- Specializes in custom windows, doors, and home exterior products that enhance comfort and style.
- Builds a strong reputation for quality and customer satisfaction in both residential and commercial projects.
- Known for innovative designs and energy-efficient products, ensuring long-lasting results.
- Offers a wide range of services from window replacements to complete exterior renovations, focusing on durability.
- Delivers products tailored to specific home styles and climates.
- Operates with a focus on craftsmanship, providing installation, maintenance, and support.
- Continued growth has expanded its footprint to serve homes across multiple states.
- Trusted partner for transforming home exteriors, whether upgrading existing features or building new homes.
- Customer-Centric: Champion's success is built on satisfying customer needs and exceeding their expectations.
- Integrity: Champion conducts business honestly and ethically, ensuring trust in all relationships.
- Excellence: Champion strives to provide the best quality products and service through continuous improvement.
- Teamwork: Champion values collaboration, respect, and support within teams to achieve common goals.
- Innovation: Champion embraces new technologies, methods, and ideas to improve products and services.
By 2050
Net-Zero Emissions Target
Aiming to achieve net-zero emissions across all operations.
- Committed to sustainability and reducing its environmental footprint.
- Using energy-efficient manufacturing processes to minimize waste.
- Focus on using sustainable materials in products where possible.
- Regular assessments to monitor and reduce energy consumption.
- Champions a diverse and inclusive workplace supporting equal opportunities for all employees.
- Actively recruits and supports a diverse workforce with a focus on creating an inclusive environment.
- Tracks and reports on gender diversity in leadership positions and the workforce.
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