Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Technical Product Resolution Specialist
Nudura Insulated Concrete Forms
Coordinate and resolve product complaints and warranty requests per ISO standards.
8d ago
Junior (1-3 years)
Full Time
Dubai, Dubai, United Arab Emirates
Office Full-Time
Company Size
200 Employees
Service Specialisms
Construction services
Training / Education
Technical Services
Consulting
Project Management
Engineering
Design
Product Resources
Sector Specialisms
Residential
Commercial
Medical
Educational
Industrial
Role
What you would be doing
complaint coordination
sap transactions
order tracking
training support
customer inquiries
trend review
- Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process.
- Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines.
- Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal).
- Assist team on special projects and assignments as needed.
- Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.).
- Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers.
- Act as back up support for the Technical Resource Center.
- Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products.
- Monitoring/assessing performance of oneself to make improvements or take corrective action.
- Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines.
- Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards.
What you bring
sap
ms office
tremco
customer service
communication
problem solving
- Previous SAP experience preferred.
- Proficient in MS Office Suite (Word, Outlook, Excel)
- One to two years related experience and/or training
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar.
- Reading comprehension – understanding written sentences and paragraphs in work related documents.
- Ability to manage one’s own time and scheduling.
- Knowledge of principles and processes for providing the necessary level of customer and technical service to customers.
- Customer service experience preferred.
- Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products.
- Active listening skills – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Basic/working knowledge of Tremco CPG products.
- Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence.
- Job Shift Day
- Job Schedule Full time
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Quality Control Jobs in Dubai United Arab EmiratesQuality Manager Jobs in Dubai United Arab EmiratesQuality Assurance Jobs in Dubai United Arab EmiratesTechnical Coordinator Jobs in Dubai United Arab EmiratesTechnical Admin Jobs in Dubai United Arab EmiratesGeneral Admin & Support Jobs in Dubai United Arab EmiratesQuality Engineer Jobs in Dubai United Arab EmiratesCustomer Service Jobs in Dubai United Arab Emirates
Company
Overview
- Founded with the vision of providing innovative building solutions that prioritize sustainability and efficiency.
- Pioneers in the insulated concrete form (ICF) industry, offering products designed to enhance energy efficiency and structural strength.
- With a growing global presence, Nudura has transformed residential and commercial construction with high-performance ICF systems.
- Specializes in energy-efficient construction, reducing energy consumption and environmental impact in buildings.
- Projects include everything from single-family homes to large commercial and institutional buildings, all benefiting from advanced ICF technology.
- Known for its seamless integration of ease-of-use with high-quality, long-lasting performance in all weather conditions.
- Distinct for offering one of the industry’s most versatile ICF systems that allow for custom designs while maintaining high thermal insulation and strength.
- Innovative solutions have earned Nudura a reputation for delivering buildings that stand the test of time—both structurally and economically.
- No official culture or values statements found publicly on Nudura’s website or LinkedIn.
60% Lower
Energy Demands
ICFs reduce operational energy consumption significantly, contributing to energy efficiency.
R24 Minimum
Insulation Value
Nudura ICF walls provide high R-values, enhancing thermal performance and lowering emissions.
- Nudura ICFs are manufactured using EPS, recycled polypropylene and steel; forms are 100% recyclable.
- ICFs reduce lumber usage, on‑site waste and freight shipments (forms fold flat, increasing load per truck).
- Nudura meets ISO 14001, Declare Labels, and supports LEED, Passive House, Living Building Challenge standards.
- Nudura structures support net‑zero, zero‑energy and net‑positive building objectives.
- No publicly available data or official DEI strategy, goals or gender-related statistics.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio