Associate Specialist, Operations Services
American Water
Support operational services, project delivery, and performance improvement in utility operations.
16 days ago ago
Intermediate (4-7 years)
Full Time
Carnegie, PA
Hybrid
Company Size
6,800 Employees
Service Specialisms
Water Treatment
Water Distribution
Environmental Services
Infrastructure Management
Water Resources Management
Sector Specialisms
Water Quality
Wastewater Service
Infrastructure
Water Treatment
Water Distribution
Water Testing and Analysis
Water Resources
Regulatory Compliance
Role
What you would be doing
operational systems
data analysis
project delivery
due diligence
integration
customer service
The Associate Specialist, Operations Services supports a range of services aiding operational service delivery, and implements practical, targeted solutions to drive business and operations performance improvement opportunities.
- Provide support for state operations in the effective adoption and use of company-defined standardized operational systems.
- Analyze state- and district-level operational performance data provided by the centralized Operational Performance and Planning team, to identify opportunities for performance improvements within the assigned state of responsibility.
- Support the provision of state-owned customer service-related activities to deliver high-levels of customer service and address customer complaints.
- Lead and/or support the delivery of projects to drive operational improvement and standardization.
- Assist with the due diligence and integration of new acquisition targets and closed acquisition transactions, as requested.
What you bring
project management
bachelor’s degree
water/wastewater
contract administration
regulatory knowledge
interpersonal skills
Nimble learning
- Knowledge of contract administration.
- Business acumen and judgment; knowledge of company procedures, policies and operations; knowledge of Change Management methodologies and techniques.
- Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)
- 2+ years’ experience with a bachelor’s degree or 8+ years’ experience without a bachelor’s degree in utility operations, customer service, or project management roles.
- Water / Wastewater experience preferred.
- Good knowledge of water and/or wastewater system state and federal regulatory requirements and standards.
- Excellent written and verbal communication skills (e.g., fluency in report writing and presentations).
- Project Management certification preferred
- Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines.
- Core professional competence in Service Delivery and project management within a related field, knowledge of utility operations, maintenance, and/or capital program management/delivery.
- Bachelor’s degree in engineering, business, or related field desired. Equivalent role-related work experience in lieu of a degree will be considered.
- Basic project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects).
Minimal local/regional travel.
- Hybrid work schedule, 3 days in the office 2 days offsite.
- Primarily indoor office environment
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Business Analyst Jobs in Pittsburgh United StatesOperations Administrator Jobs in Pittsburgh United StatesOperations Analyst Jobs in Pittsburgh United StatesOperations Manager Jobs in Pittsburgh United StatesBusiness Transformation Jobs in Pittsburgh United StatesOperations Engineer Jobs in Pittsburgh United States
Company
Overview
Since 1886
Year Established
The company was founded in this year, marking the beginning of its journey in water and wastewater services.
14M+ People
Serve Millions Daily
The company delivers water and wastewater services to over fourteen million people across the United States.
24 States
National Presence
The company operates and provides essential water services in a significant portion of the U.S., covering two dozen states.
130+ Years
Legacy of Excellence
With over a century of experience, the company has built a reputation as a leader in water systems and operations.
- Provides vital water and wastewater services, ensuring communities have access to clean water.
- Has a long history of managing water infrastructure in partnership with municipalities.
- Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities.
- Known for innovation in water management, offering sustainable solutions to modern water challenges.
- A trusted provider for residential, commercial, and industrial customers across the U.S.
- Safety first – safety is our top focus for every employee, customer and community we serve.
- Trust, dignity & respect – being dependable, honest, transparent and accountable; ensuring everyone is acknowledged, heard and empowered to thrive.
- One team – leveraging our size, scale and expertise to act as a cohesive team working towards a greater purpose.
- Environmental leadership – delivering clean, safe, reliable and affordable services while acting as a trusted steward of our most precious resource.
- High performance – committed to excellence in everything we do, executing to the best of our abilities and addressing issues quickly and transparently.
75% reduction
Injury Rate Improvement
The injury rate has been reduced by 75% since 2018, demonstrating a strong commitment to workplace safety.
20 billion kWh
Solar Energy Generation
Deployment of solar panels at six treatment facilities generates approximately 20 million kWh annually.
6.4 billion gallons
Water Saved
Leak-detection technology has prevented the loss of 6.4 billion gallons of water per day over five years.
≤1%
Affordable Water Bills
Average residential bills are capped at ≤1% of median household income, ensuring affordability.
- Medium‑term GHG goal: reduce scope 1 and 2 emissions by 50% by 2035 from a 2020 baseline.
- Long‑term GHG goal: achieve net zero scope 1 and 2 emissions by 2050.
- Water delivery efficiency: by 2035, reduce water delivered per customer 15% vs 2015 baseline.
- Water system resilience: by 2030, increase Utility Resilience Index by 10% vs 2020 baseline.
- Drinking water quality compliance tied to employee compensation via Annual Performance Plan.
- Infrastructure investment: billions annually, including $28–32 billion over ten years to modernize assets, boost resiliency, reduce leaks and enhance water quality.
- In 2022, water‑line replacement rate was 136 years—well ahead of nearly 200‑year industry average.
#11 Ranking
Forbes Best Employers for Diversity
Recognized as one of the top employers for diversity in the U.S.
4 Years
Consistently top-scoring utility in the Disability Equality Index.
2022 Pay Equity
Conducted a comprehensive pay equity analysis across the organization.
Four Consecutive Years
Included in the Bloomberg Gender Equality Index for four years.
- Chief Inclusion Officer (dual-reporting to CEO & CHRO) leads ID&E strategic plan.
- Inclusion & Diversity Advisory Council provides governance and guidance for ID&E efforts.
- Four employee business resource groups launched: female empowerment; Black/African American; LGBTQ+; caregivers & disability.
- Social-goal tracking includes % female and racial/ethnic diversity based on self-identification.
- Annual Performance Plan includes Employee Diversity as performance metric.
Articles
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio