Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062 at Qiddiya | القدية in Riyadh, Riyadh, Saudi Arabia | Kablio

Role

Description

customer advocacy

best practices

cx frameworks

kpi development

journey mapping

service planning

Represent the voice of the customer in cross-departmental planning forums
Research and share global best practices in transport customer experience
Assists in the development of CX performance frameworks, KPIs, and investment plans
Align customer experience goals with strategic transport plans and capital projects
Prepare presentations, reports, and documentation related to customer journey planning and project updates
Assist in the development and refinement of end-to-end customer journeys across all modes of transport
Support service planning and network design with a focus on customer outcomes

Requirements

5+ years

customer transport

service planning

gcc experience

bachelor's

business strategy

5+ years in customer transport experience or service planning; GCC experience highly regarded
Bachelor's degree in business Strategy, Service Design or Customer Experience

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$9.8B Budget

Project Investment

Total allocated funds for building the destination city.

300 Attractions

Unique Experiences

Including theme parks, sports, and cultural venues.

17M Visitors

Annual Visitor Projection

Expected visitors by 2030, showcasing global appeal.

600K Residents

Future Population

Anticipated residents once the city is fully developed.

Rising southwest of Riyadh, it is backed by Saudi Arabia’s Public Investment Fund.
Built to blend 'play' into everyday life, creating immersive, lifelong experiences.
Development is unfolding in phases, with Phase 1 including various projects and attractions such as Six Flags, Aquarabia, and a world-class motorsports circuit.
Beyond thrill parks, it is establishing vibrant sports, arts, and cultural districts, plus residential and community infrastructure.
Key sector expertise spans entertainment, tourism, infrastructure, sports, and cultural development.
By 2030, it is projected to host millions of visitors annually and offer hundreds of thousands of jobs.
Notable features include the Middle East’s largest Six Flags park, a Formula 1-grade racetrack, and the world’s only Dragon Ball theme park.

Culture + Values

‘Now We Play’ purpose-driven culture using the power of play to advance society
Collaborative care for people and environment enabling all stakeholders to flourish
Ethical business conduct and transparency embedded in governance
Safety culture committed to zero harm
Local heritage celebration through accessible, affordable destination design

Environment + Sustainability

Net Zero by 2060

Carbon Emissions Target

Aiming to achieve net-zero carbon emissions by 2060 to reduce its environmental impact.

20% Energy Reduction

Energy Efficiency Goal

Committed to reducing energy consumption by 20% relative to the 2021 SEC benchmark.

100% Wastewater Reused

Water Management Initiative

Ensuring all wastewater is treated and reused for landscaping purposes.

80% EV Charging

Sustainable Transportation

Equipping 80% of parking slots with EV charging stations by 2035.

ESG vision focused on minimizing environmental footprint under theme 'Play Right'
94% municipal solid waste landfill diversion by 2035
90% organic waste composted on-site by 2035
Support for Saudi Green Initiative, Green Riyadh and UN SDGs

Inclusion & Diversity

40% Target

Women in Workforce

Aiming to achieve 40% female representation in the overall workforce by 2030.

30% Target

Women in Leadership

Committed to reaching 30% female representation in leadership positions by 2030.

100% Accessibility

Public Realm Accessibility

Ensuring full accessibility in public spaces for individuals with disabilities.

Affordability programme with discounted tickets for low‑income visitors

Articles

Careers at Qiddiya

About Qiddiya

Company

Overview

$9.8B Budget

Project Investment

Total allocated funds for building the destination city.

300 Attractions

Unique Experiences

Including theme parks, sports, and cultural venues.

17M Visitors

Annual Visitor Projection

Expected visitors by 2030, showcasing global appeal.

600K Residents

Future Population

Anticipated residents once the city is fully developed.

Rising southwest of Riyadh, it is backed by Saudi Arabia’s Public Investment Fund.
Built to blend 'play' into everyday life, creating immersive, lifelong experiences.
Development is unfolding in phases, with Phase 1 including various projects and attractions such as Six Flags, Aquarabia, and a world-class motorsports circuit.
Beyond thrill parks, it is establishing vibrant sports, arts, and cultural districts, plus residential and community infrastructure.
Key sector expertise spans entertainment, tourism, infrastructure, sports, and cultural development.
By 2030, it is projected to host millions of visitors annually and offer hundreds of thousands of jobs.
Notable features include the Middle East’s largest Six Flags park, a Formula 1-grade racetrack, and the world’s only Dragon Ball theme park.

Culture + Values

‘Now We Play’ purpose-driven culture using the power of play to advance society
Collaborative care for people and environment enabling all stakeholders to flourish
Ethical business conduct and transparency embedded in governance
Safety culture committed to zero harm
Local heritage celebration through accessible, affordable destination design

Environment + Sustainability

Net Zero by 2060

Carbon Emissions Target

Aiming to achieve net-zero carbon emissions by 2060 to reduce its environmental impact.

20% Energy Reduction

Energy Efficiency Goal

Committed to reducing energy consumption by 20% relative to the 2021 SEC benchmark.

100% Wastewater Reused

Water Management Initiative

Ensuring all wastewater is treated and reused for landscaping purposes.

80% EV Charging

Sustainable Transportation

Equipping 80% of parking slots with EV charging stations by 2035.

ESG vision focused on minimizing environmental footprint under theme 'Play Right'
94% municipal solid waste landfill diversion by 2035
90% organic waste composted on-site by 2035
Support for Saudi Green Initiative, Green Riyadh and UN SDGs

Inclusion & Diversity

40% Target

Women in Workforce

Aiming to achieve 40% female representation in the overall workforce by 2030.

30% Target

Women in Leadership

Committed to reaching 30% female representation in leadership positions by 2030.

100% Accessibility

Public Realm Accessibility

Ensuring full accessibility in public spaces for individuals with disabilities.

Affordability programme with discounted tickets for low‑income visitors

Articles

Careers at Qiddiya

About Qiddiya