General Manager - Luxury New Development- Commercial to Residential Conversion Downtown Manhattan

Description

The role involves hands‑on management of a luxury high‑rise residential rental property, overseeing tenant relations, compliance, budgeting, reporting, and maintenance. The incumbent will act as the primary communication link among residents, attorneys, leasing, building staff, vendors, and corporate offices, ensuring occupancy policies are enforced, emergency situations are handled, and property profitability is maximized.

• Investigate and resolve tenant complaints
• Provide excellent customer service and maintain resident relations
• Manage residential rental property communications with residents, attorneys, leasing team, and staff
• Enforce occupancy policies and procedures
• Prepare and review management reports (budgets, move‑outs, monthly, incident)
• Interface with tenants, vendors, contractors, and main office
• Communicate building findings, operations status, staffing needs, and employee issues to main office
• Collaborate with leasing and accounting departments
• Conduct legal apartment inspections
• Coordinate work orders with Resident Manager
• Oversee budgets, collect rent, and maximize property profitability
• Obtain bids and price renovations from vendors and contractors
• Supervise repairs and allocate resources for building mechanics and operations
• Respond to and manage emergency conditions and inquiries
• Manage service contracts
• Serve as primary communication link between development, construction, and property/asset management teams
• Facilitate communication between project applicants and internal teams

Requirements

Candidates must have 7–10 years of luxury high‑rise property management experience, including opening new developments, and possess strong leadership, project management, and customer‑service skills. A bachelor’s degree is preferred, along with knowledge of regulatory requirements, union interactions, and proficiency in property‑management software such as YARDI and Rent Manager.

• 7–10 years luxury high‑rise rental property management experience
• Experience opening new development properties
• Bachelor’s degree preferred
• Knowledge of city, state, federal regulations and rent stabilization
• Experience with unions (preferred)
• Repair, maintenance, and mechanical systems expertise
• Strong communication with management, residents, and vendors
• Proficient in Rent Manager, YARDI, Microsoft Office, Outlook, Excel, Avid, and Paycom
• Ability to create and analyze budgets and quarterly reports
• Excellent project management and organizational skills
• Adaptable to fast‑paced environment
• Exceptional customer service skills
• Strong attention to detail and follow‑through
• Proactive leadership and problem‑solving approach

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance