Workplace Exp Sr Coordinator-Call Center: New York City, NY

Description

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Impact team through the quality of the services or information provided.
• Evaluate and select solutions from established options.
• Create customized client materials that follow brand guidelines.
• Escalate inquiries or complaints from employees, guests, and co-workers.

Requirements

• Communication and Interpersonal Skills: Exceptional verbal and written communication skills, the ability to confidently interact with diverse individuals and build positive relationships, a warm and welcoming demeanor and genuine desire to assist others and strong active listening skills and the ability to empathize with others.
• Experience: A minimum of 2 years of meeting and event planning, front desk, concierge services, customer service, or a related hospitality role
• Collaboration and Adaptability: A collaborative team player who is comfortable working with internal teams and ability to adapt to changing priorities and handle multiple tasks simultaneously.
• Organizational and Execution Skills: Strong organizational skills with a keen eye for detail, ability to prioritize tasks, manage time effectively and meet deadlines as needed and ability to follow instructions accurately and ask clarifying questions as needed
• Education: High School Diploma or GED required. A bachelor's degree in hospitality, Event Management, or a related field is a plus
• Eligibility: Applicants must be currently authorized to work in the United States without the need for visa sponsorship, now or in the future
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Etc.) Also, a plus if proficient in other platforms such as Webex, slack, and Canva.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance