Smart Tech Specialist (Customer Operations)

We’re looking for people who can join us on the front line, supporting customers with a passion for our mission and growing their career with us.

• Supporting the post-sales process by being the go-to-person for your customers, helping them get ready for installations, booking our awesome install crews in to get the work completed, generating their install documentation, claiming grants and incentives, and loads more
• Staying on top of all admin to ensure a smooth, enjoyable experience for our customers
• Collaborate with survey and installation teams and third ​​party suppliers to make the Solar and Air Source Heat Pump magic happen

• Strong organisational skills and the ability to manage your own time and workload effectively
• Empathy and understanding to help make the right decisions when it comes to customer experience
• A love of dynamic and active office environments, being able to adjust to change and keep up with a fast moving business
• Exceptional communication, ensuring customers feel good about each and every conversation and are excited during their installation

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

• Equity share options in Octopus Energy
• Starting salary of £27,300 per year
• We do things a little differently around here. If successful in your eligibility questions, we’ll be in touch to discuss your application further! If it sounds like the role would be a good fit, we’ll then invite you along to one of our in person assessment days! You’ll meet the team, complete some assessment exercises and be able to ask us questions, as well as getting a glimpse of what life at Octopus is really like firsthand