Debt Management Executive

Description

The role involves proactive collection of overdue debt via telephone, setting up and managing Direct Debits and budget plans, resolving account queries, and maintaining accurate records of all customer interactions. You will monitor payment patterns, identify potential cash‑flow issues, make informed decisions on older debt, and collaborate closely with internal teams to resolve disputes.

• Proactively collect overdue debt via telephone.
• Set up and manage Direct Debits and budget plans.
• Resolve account queries and maintain accurate interaction records.
• Monitor payment patterns to identify cash‑flow issues.
• Make decisions on older debt and collaborate with internal teams to resolve disputes.
• Contribute ideas to improve recovery efficiency.

Requirements

We are seeking a motivated and detail‑focused professional to deliver an efficient, high‑quality service within our Credit Control and Debt Management team. Working under appropriate guidance and in line with established procedures and service standards, you will manage customer accounts end‑to‑end, ensuring all enquiries are followed through to completion while supporting timely and effective debt recovery.

What skills/experience do I need to be successful? Proven collection skills and experience; Strong IT skills in MS Office; Great verbal and written communication.

• Demonstrate proven collection skills and experience.
• Possess strong IT proficiency in Microsoft Office.
• Exhibit excellent verbal and written communication.

Benefits

What sets us apart? Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally‑minded team, with opportunities to explore new markets and make a difference on a global scale. Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work‑life balance, recognizing that your well‑being matters. Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.

What does hybrid working mean to us? Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

• Benefit from global impact with offices in the UK, US, and Australia and expansion opportunities.
• Enjoy flexible working: up to 30 days remote per year and a hybrid schedule of 2 office days and 3 home days.

Training + Development

Interview process

Visa Sponsorship

Security clearance