Technical Support Engineer

As a Technical Support Engineer you will play a vital role in ensuring our Product and Process Team meets and exceeds targets and critical business performance measures. Help us achieve world-class asset and operational excellence across all area assets!

• Verify and investigate asset performance shortfalls using RCA approach.
• Act as a liaison between operations and key internal departments.
• Plan, organize, and manage operational activities on sites for both reactive and proactive workloads.
• Manage incidents and environmental risks across the Production area.
• Support capital scheme delivery and manage small capital and revenue schemes.
• Collaborate with the central team to ensure optimal asset maintenance.
• Developing and maintaining effective internal and external relationships.
• Provide technical support and guidance to Process Engineers, Resource Engineers, and others.
• Support RCA investigations and action plan management.
• Assist with regulatory and external audits, ensuring compliance at all sites.
• Resolve high priority, complex and emergency problems as well as driving performance to achieve Balanced Scorecard and financial performance.
• Ensure adherence to health and safety policies, conduct safety audits, and submit H&S capital requests.

If you are experienced in Operational Utilities and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

• Strong understanding of health and safety policies and risk assessment procedures.
• Experience in technical support and operational management.
• Rigorous attention to detail to ensure ‘right first time’ performance.
• Technical understanding of water treatment plants and processes.
• Proactive approach to environmental risk management and regulatory compliance.
• Proficient In the use of IT including Microsoft 365. Ideally experience of EDMS, KAM, A12, AIB Schematics, SAP Production, Safeguard, SCADA and RTS.
• Knowledge of asset management, capital scheme delivery, and performance monitoring.
• Analytical and fault diagnosis of water treatment processes.
• Ability to resolve high-priority and complex problems, with experience of incident management and asset failure recovery.

All our roles are subject to a medical questionnaire, and further medicals when required.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!
• Development opportunities in line with the Technical Support Engineer progression plan
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Company car benefit
• Attractive pension scheme (up to 12% company contribution)
• We offer a competitive salary, depending on experience £42,840 - £53,550