Description
technical support
issue resolution
escalations
product knowledge
stakeholder liaison
lead identification
The Primary Technical Support Engineer role is based in Macquarie Park, NSW and reports to the Team Leader – Advanced Technical Support. The position supports the Customer Experience team by delivering pre‑sales and mid‑level post‑sales technical assistance for home, distribution, low‑voltage and industrial automation products, acting as a customer‑first advocate.
- Identify and understand customer issue and expectations
- Deliver the primary level of technical support on our range of Electrical Power distribution and automation products in a timely manner
- Engage with various internal stakeholders (product marketing, sales, pre‑sales/PAE, customer care team, advanced technical support) as needed
- Timely escalations to L2 technical support team, including effective case‑enrichment practices
- Develop personal technical expertise on SE’s product range and contribute to company knowledge resources (FAQs/articles)
- Enhance customer satisfaction and refine customer management skills
- Contribute to lead/new opportunities identification during customer engagements
Requirements
electrical degree
power distribution
estimation
customer service
data analysis
strategic
The role requires an innovative, strategic mindset that defines new support models and continuously improves the customer journey. Successful candidates will be customer‑obsessed, able to manage expectations, and drive premium service outcomes while collaborating with internal stakeholders.
All candidates must hold valid Australian work rights, and Schneider Electric adheres to a transparent recruitment process that includes an online application and interviews. The company upholds equal‑opportunity principles, fostering an inclusive environment where diverse talent can thrive.
- Diploma/Degree in Electrical/Electronics/Power/Process Automation/Mechatronic Engineering, or trade qualification with relevant experience
- Fundamental understanding of electrical power distribution concepts, applications and related products
- Estimation experience in electrical distribution products and/or exposure to entry‑level electrical fault finding (preferred)
- Good business understanding in customer services, conflict resolution and related processes
- Advanced computer skills, data analysis, and high‑level awareness of local electrical standards
Benefits
Schneider Electric is recognized as the world’s #1 most sustainable corporation, with a culture that values inclusion, learning and impact. Employees benefit from flexible work arrangements, a competitive salary and share program, global career development, and a supportive, inclusive team environment.
- Majority of tasks will be around pre‑sales assistance, with touchpoints on entry to mid‑level post‑sales support
- Flexible work arrangements and global family leave
- Competitive salary and share program options
- Career development in a global, future‑focused company
- Supportive, inclusive team environment
- Virtual and in‑person panel interviews
Training + Development
Information not given or found
