Accounts Receivable Specialist

Description

• Prepares cash applications and supports the accuracy and efficiency of cash applications process; applies payments received from customers via check, ACH and wire; processes credit card payments from online product ordering site
• Assists with monthly reconciliations of accounts receivable as well as month end reporting
• Provides high level of customer service including answering account questions, taking payments and resolving concerns
• Communicates with team efficiently regarding activity of daily operations in order to meet deadlines efficiently
• Performs duties and supports special projects as directed and requested by manager or director
• Takes appropriate action withdelinquent accountsand helps clients and customers with billing issues
• Supports the accuracy and efficiency of the billing process including producing invoices, payment coupons, and statements; applying credits and reviewing transactions to ensure delivery, clearance and documentation

Requirements

• Customer Service – knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction with a commitment to excellence
• Self-motivated with the ability to complete multiple tasks with minimal supervision and manage one’s own time
• Ability to analyze account issues and present analysis in a concise manner
• Excellent verbal and written communication skills with ability to convey information effectively as well as understand information and ideas presented through verbal and written communication
• High School Diploma or equivalent is required; Associates degree in accounting or combination of education and equivalent experience is preferred but not required
• Strong Excel and Microsoft 365 Office skills
• Ability to handle complex customer issues in a professional manner
• Experience in accounting processes or customer service is required
• Strong analytical and problem-solving skills as well as the ability to utilize appropriate analysis, judgement and logic
• Ability to work in a team setting and meet deadlines in a face-paced environment
• Excellent negotiating skills with sensitivity to public relations

Benefits

• 401 (k) match
• Medical, Dental, and Vision start the first day of the month following your date of hire
• 15 days paid time off and paid holidays, including 2 floating holidays
• Career growth and advancement

Training + Development

Interview process

Visa Sponsorship

Security clearance