Service Coordinator

Description

• Record and enter records of customer requests, work or services performed.
• Assist and train dispatchers.
• Serve as the initial point of contact with escalated issues and inform manager.
• Coordinate and determine tools and inventory needed for technician to complete service order.
• Identify best itinerary based on customer and equipment knowledge.
• Receive customer service calls and schedule or dispatch technicians to appropriate locations.
• Relay work orders, messages, or information to or from technicians or customers.
• Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service.
• Prepare and schedule daily work and run schedules.
• Receive and document customer purchase orders.
• Communicate with the customer the status of service call and relay information to technician and service representatives as needed.
• Track status of any orders and resolve problems.
• Confirm time, check material, and submit for billing once matched to biller.
• Submit tech hours for payroll processing.
• Perform administrative activities, which may include returning parts for credit, assisting with labeling incoming equipment or parts for service and construction departments.
• Manage the unbilled hours report.
• Monitor technician locations and utilization to coordinate service and schedules.
• Advise technicians and coworkers about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards if known.

Requirements

Benefits

• Work-life balance.
• Career advancement opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance