Description
work orders
service tracking
diagnostics
team supervision
repair scheduling
customer support
The Service Manager will lead a team of heavy‑equipment maintenance technicians at the Jonesboro, AR rental facility, working Monday‑Friday 7 am‑5 pm with possible extended hours and weekend on‑call. Responsibilities include using the T3 platform to manage work orders, track service intervals, order parts, diagnose equipment issues, and supervise mechanics to ensure high‑quality service.
- Create, assign, and monitor work orders; track service intervals; order parts; diagnose equipment issues using the T3 platform
- Coordinate and supervise the performance of equipment mechanics and service personnel
- Schedule repairs for customer‑owned and company‑owned rental equipment
- Maintain and nurture existing customer relationships to ensure 100% satisfaction and inform them of new solutions
- Promptly respond to and resolve customer inquiries, requests, and complaints
- Provide employee training, development, and maintain a safe work environment
Requirements
3+ years
maintenance
leadership
high school
driver’s license
problem solving
Ideal candidates bring grit, heart and humility, view challenges as opportunities, embrace change, and possess at least three years of maintenance experience, strong problem‑solving and communication skills, adaptability, and a safety‑focused mindset. A high school diploma (or trade certificate), leadership experience, a valid driver’s license and ability to lift up to 50 lb are required.
- Minimum three years of maintenance and service experience in rental or construction field
- Strong interpersonal and problem‑solving skills
- Adaptability to fast‑paced environment; ability to quickly learn new EquipmentShare products and services
- Team‑oriented competitive mindset; construction industry background preferred
- Superior customer service, teamwork, and verbal/written communication skills
- High school diploma (trade school certificate preferred); experience in field service, maintenance, and repair
- Experience leading maintenance teams
- Valid driver’s license with acceptable driving record; at least 21 years old to operate company vehicle
- Ability to move, stand, stoop, bend and lift up to 50 lb
- Pass a 10‑panel drug screen and background check
Benefits
The company offers a range of perks such as competitive compensation with profit sharing, a company‑provided truck, comprehensive health benefits, 401(k) match, generous paid time off, gym stipend, tool reimbursements, regular team events, paid volunteer time and opportunities for career growth.
- Monthly family dinner night (restrictions apply)
- Competitive base salary plus company profit sharing plan
- Company‑provided truck
- Full medical, dental, and vision coverage for full‑time employees
- 401(k) with company match
- Generous paid time off and paid holidays
- Gym membership stipend and wellness programs
- Annual tool and boot reimbursements for applicable jobs
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year
- Career advancement, leadership training, and professional development opportunities
- Access to industry‑leading diagnostic tools
Training + Development
Information not given or found
