Service Coordinator / Dispatcher

Description

• Act as primary point of contact for service customers to ensure expectations are met
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
• Schedule resources to support standard service agreements

Requirements

• Must be willing and able to work a Hybrid work environment Monday - Friday (3 days in the office, 2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday), approximately 2 months initially.
• Organizational and interpersonal skills
• Associate degree
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Experience dispatching/scheduling field personnel/technicians
• High school diploma or state-recognized GED
• Experience using Microsoft Office and business software systems (e.g., SAP)
• The ability to read and understand customer service contracts
• Must be able to demonstrate:

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance