Siemens focuses on electrification, automation, and digitalization across various industries.
Coordinate and dispatch service activities, manage orders, and ensure customer satisfaction.
12 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Cromwell, CT
Hybrid
Company Size
303,000 Employees
Service Specialisms
Industry Automation
Power Transmission
Imaging & Therapy Systems
Diagnostics
Rail Systems
Mobility & Logistics
Low & Medium Voltage
Smart Grid
Sector Specialisms
Industrial Automation
Building Automation
Rail Transport
Health Technology
Factory Automation
Process Industries
Pharmaceuticals
Chemicals
Role
Description
customer contact
parts ordering
invoice processing
resource scheduling
service platform
branch coordination
Act as primary point of contact for service customers to ensure expectations are met
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
Schedule resources to support standard service agreements
Requirements
hybrid
associate degree
sap
microsoft office
dispatch
hvac
Must be willing and able to work a Hybrid work environment Monday - Friday (3 days in the office, 2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday), approximately 2 months initially.
Organizational and interpersonal skills
Associate degree
Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Experience dispatching/scheduling field personnel/technicians
High school diploma or state-recognized GED
Experience using Microsoft Office and business software systems (e.g., SAP)
The ability to read and understand customer service contracts
Must be able to demonstrate:
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no visa sponsorship; candidates must be authorized to work in the u.s. without sponsorship.
Security clearance
Information not given or found
Company
Overview
Founded in 1847
Historical Milestone
Established as a small telegraph company and transformed into a global leader in technology.
The company drives progress with solutions in electrification, automation, and digitalization across industries.
With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure.
Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility.
Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles.
It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors.
Transforming how industries use digital technology to optimize operations and tackle global challenges.
Culture + Values
Leading change is a team effort
Our people are enthusiasts with diverse backgrounds, skills and interests
Every individual is valued
Ownership – empowering employees to take responsibility
Collaboration – leveraging unique strengths to find creative solutions