Office Manager

Description

The Office Manager role is central to the growth of a local franchise, handling proposal development, project scheduling and installation, marketing assistance, and financial record‑keeping. Success in this position enables the franchise to increase sales volume and maintain high customer satisfaction. The role reports directly to the franchise owner and works closely with sales staff and installers.

• Attend an annual company convention and use the mobile showroom for appointments.
• Provide extra‑mile customer service to build trust and create raving fans.
• Convert leads to appointments and follow up on open proposals.
• Keep the showroom and office organized and presentable.
• Assist in developing and executing local marketing tactics and community engagement.
• Support and participate in home shows and other marketing events.
• Meet weekly with sales staff to review sales, customer expectations, and product orders.
• Order products accurately and coordinate delivery for jobs.
• Schedule installations to align with customer and installer availability.
• Communicate start dates, times, and progress updates to installers and customers.
• Obtain written approval for any changes to contracted work.
• Update Salesforce/production board daily with job status and schedule.
• Complete job costing forms for each landed project.
• Maintain daily QuickBooks entries for income and expenses.
• Track and manage timely payment of business‑related expenses.
• Attend weekly owner meetings, submit GS&R Prep forms, and work toward weekly/monthly goals.
• Participate in training seminars as directed and make decisions aligned with core values.

Requirements

Ideal candidates possess excellent customer service and strong phone communication skills, are organized, detail‑oriented, and able to multitask. Experience with QuickBooks bookkeeping is a plus, and the ability to work independently without supervision is required. The role also demands adherence to the company’s core values and mission.

Benefits

The role is full‑time, includes paid training, and offers competitive hourly compensation. Employees benefit from a flexible schedule, work‑from‑home options, and a supportive franchise environment.

• Earn performance‑based bonuses.
• Enjoy a flexible schedule and work‑from‑home options.
• Receive free food, snacks, and paid training.

Training + Development

Interview process

Visa Sponsorship

Security clearance