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Leasing Counselor
Experience Senior Living
Senior Living Leasing Counselor drives sales, tours, relationships, and community growth.
8d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Akron, OH
Onsite
Company Size
41 Employees
Service Specialisms
Design
Property Development
Project Management
Consulting
Architecture
Sector Specialisms
Assisted Living
Memory Care
Role
What you would be doing
client visits
data tracking
reporting
marketing plan
database management
budget management
- Attend and participate in core sales training events and maximize techniques to grow census/revenue.
- Primary focus on “sales zone” activities including face to face-including client home visits, voice to voice, creative follow up and purposeful planning for effective execution.
- As necessary, assist the team in completing the necessary move-in paperwork ensuring a smooth transition for the resident and acting in compliance with company policies and appropriate State Licensing regulations.
- Accurately track move-ins, move-outs, transfers, and quantity vs. quality of referral activity, determining appropriate follow-up actions.
- Provide regional management with necessary paperwork and reports to actively monitor sales efforts.
- Provide opportunities for greater community members and prospects to visit and tour the community by promoting appropriate unique events.
- Develop and maintain relationships with potential referral sources and conduct on-going field visits.
- Meet or exceed monthly company/community sales standards.
- Qualify all current and potential referral sources, effectively matching our services to their needs, thus maximizing referral potential.
- Create and oversee the annual community sales and marketing plan. Analyze data related to the return on investment and suggest changes in strategies or services to respond to changing market conditions. Oversee advertising and collateral.
- Accurately maintain the community’s database by collecting and entering information about new inquiries and referral sources and recording consistent and appropriate follow up communication with inquiries, prospective residents & influencers, and referral source contacts.
- Monitor and manage the budget of the department.
- Research and maintain current information on local competition and new services and competitors entering the marketplace.
- Respond to telephone, email-online, & in-person inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties.
What you bring
bachelor's
senior living
motivational interviewing
relationship selling
sales
healthcare
- Bachelor's degree or equivalent experience and education preferred
- Experience in senior living, including assisted living and memory care environments preferred
- Ability to understand and manage emotions arising from client situations
- Creative and "out of the box" thinker desired
- Ability to guide clients toward solutions
- Experience with motivational interviewing techniques preferred
- Expertise in “relationship selling” and a demonstrated ability to close
- Ability to connect and build trust with clients and their circle of influence
- Must demonstrate competence in the following areas:
- Background in sales or leasing in the health care or senior living industry helpful
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
2021
Year Established
The company was founded in this year, marking the start of their operations.
- They’ve rapidly grown across six states—California, Colorado, Florida, Indiana, Maryland, Ohio, Virginia and Washington—delivering vibrant independent, assisted living and memory care communities.
- Financially backed by a vertically integrated model, they recruit top HR and operations leaders to support scalable expansion.
- Their typical projects are architect‑led, amenity‑rich communities featuring fitness centers, salons, theaters, makerspaces, resort‑style pools and pet‑friendly areas.
- They specialize in residential senior living—particularly independent living, assisted living and memory care—all centered on holistic resident experiences.
- Unusually, they empower residents to launch clubs, podcasts, art studios or travel groups, reflecting a bespoke ‘experience‑first’ approach.
- Trust: Residents, families and team members will have assured reliance on the character, ability, strength, and truth of Experience Senior Living
- Connection: Interpersonal relationships are fostered between residents, families, team members, and the greater community
- Commitment: We are committed to creating extraordinary experiences for residents, their families, and team members
- Innovation: We constantly look to new ideas, methodologies and mechanisms to enhance the lives of residents, families and team members
- Communication: We treat each other with respect by listening, then responding and taking action in a timely and professional manner
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