Customer Representative Kirkwood

Description

• Other customer service duties as required, including operation of a two-way radio.
• Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems.
• Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.
• Provides account information to customers and explains bill service policies and customer rights.
• Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.

Requirements

• High School Diploma/GED equivalent.
• Strong problem-solving skills.
• Works well within a team.
• Associate degree, BA/BS in related field of study is preferred.
• Ability to work with limited supervision and escalate complex cases as necessary.
• Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
• Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.
• Good communication skills, both oral and written, with strong customer service orientation.
• MS Office skills.
• Able to work flexible schedule, as well as be available during storm/emergency situations.

Benefits

• This is a Union position with a probationary period.

Training + Development

Interview process

Visa Sponsorship

Security clearance