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Concierge
Faena
Luxury hospitality, real estate, and cultural experiences, blending art and design.
Assist residents and visitors, handle calls, security, packages, admin tasks.
7d ago
Junior (1-3 years), Entry-level
Full Time
Bronx, NY
Onsite
Company Size
1,000 Employees
Service Specialisms
Real estate development
Hotel operations
Spa and wellness
Cultural programming
Event management
Restaurant operations
Theater and live entertainment
Sector Specialisms
Hospitality
Luxury Hotels
Real Estate Development
Urban Design
Architecture
Culinary Concepts
Experiential Retail
Healing and Wellness
Role
What you would be doing
safety monitoring
report processing
key log
package handling
resident support
phone service
Greet residents and provide general assistance to visitors, prospective residents, and families.
Maintain the sign in/out log for the issuance of community keys, and gate passes.
Answer telephone calls.
Maintain a positive and professional demeanor toward all residents, visitors and co-workers.
You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
You will assist other departments with administrative functions.
Process reports for such things as work orders, incidents and concerns.
What you bring
outlook
excel
word
teamwork
decision‑making
english
You possess the ability to make independent decisions when circumstances warrant such action.
You can maintain a positive and friendly demeanor toward the residents and your co-workers.
You have the ability to work as a part of a team and handle multiple tasks efficiently.
Three (3) months of related experience is preferred.
You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required.
You need to be able to communicate clearly and effectively in English.
Founded with a vision to blend art, design, and luxury into every experience.
A pioneer in transforming urban spaces through its iconic hotels, residences, and cultural institutions.
The company has developed some of the most luxurious and artistic resorts worldwide.
Known for its high-end properties, including hotels, residences, and commercial spaces.
Specializes in creating immersive environments where architecture meets culture and luxury.
Projects span across major global cities, focusing on luxury, art, and hospitality design.
They consistently collaborate with renowned architects, artists, and designers.
Recognized for its cutting-edge architectural designs and commitment to delivering exceptional experiences.
Culture + Values
Environment + Sustainability
Hosts Earth Day and World Ocean Day public events including beach cleanups, open-water swim challenges and educational programming on water quality and marine ecosystems.
Offers farm-to-table dining at Campo with locally sourced ingredients and use of sustainable Zero Acre sugarcane oil.
Faena House residential building features energy-efficient lighting/appliances, advanced climate control systems, water-saving fixtures and irrigation, passive cooling through native landscaping and natural ventilation.
Faena House uses recycled and locally sourced construction materials and maximizes natural light to reduce artificial lighting.
Passive architectural design in Miami reduces need for mechanical cooling and irrigation.
No publicly stated net-zero target date on official channels.
Inclusion & Diversity
No publicly available DEI strategy or gender statistics on official website or LinkedIn.
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