Flexible workspaces and virtual office solutions for businesses of all sizes.
Oversee 4-6 centers, drive revenue, operations, and team performance.
7 days ago ago
Expert & Leadership (13+ years)
Full Time
Bozeman, MT
Onsite
Company Size
10,000 Employees
Service Specialisms
Office Space
Coworking
Virtual Offices
Meeting Rooms
Private Offices
Custom Offices
Day Offices
Hot Desks
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
Description
billing compliance
customer feedback
visit forms
center audits
city planning
performance analysis
Ensure compliance with billing and collection standards to minimize bad debt.
Drive accountability across centers to achieve service and performance standards.
Use the form to capture customer feedback, interests, and potential objections.
Work with sales and functional departments to implement initiatives and drive collective success.
Lead and develop the community team, ensuring proactive recruitment and talent cultivation.
Ensure you and your team deliver exceptional tours that highlight the value and features of the centers.
After each interaction or tour, ensure a visit form is accurately and thoroughly completed.
Tailor tours to align with customer needs, showcasing how the center can meet their goals.
Conduct regular center visits for compliance checks, operational improvements, audits, and staff coaching.
Opening New Centres in Alignment with Targets
Oversee scheduling, performance management, and resource planning for the team.
Develop and implement a comprehensive city plan ensuring revenue growth and operational compliance.
Collaborate with the Deputy City Manager for onboarding and continuous training.
Maximize revenue and retention through best-in-class customer engagement and sales processes.
Retaining Customers
Train and empower the team to confidently and directly ask prospective customers for their commitment during or after the tour.
Ensure that all visit forms are sent promptly to the city Area Sales Manager (ASM).
Supporting New Sales
Ensure the Center Monthly Activity Planner is completed and that the Community teams are executing in accordance with the agreed actions and timeline, with support from the Deputy City Manager.
Growing and developing talent within your city
Analyze city performance results to identify opportunities and resolve issues promptly.
Encourage follow-up strategies that maintain engagement and demonstrate the value of the offer.
Address customer escalations and ensure adherence to company policies and procedures.
Driving material growth of the customer base and the network user base in your city
Deliver operational excellence across your city
Requirements
ms office
high school
leadership
analytical
customer service
communication
Legally eligible to work in the Country and at least 18 years old.
Excellent communication skills and the ability to manage multiple priorities effectively.
Experience with leading through others, delegating with accountability and driving improved performance within an engaging and positive culture
Completion of Visit Forms:
Experience and confidence using MS Office and other basic IT equipment.
High School Diploma or equivalent
A strong understanding of business operations, preferably within IWG.
Analytical Abilities: Capable of analyzing reports, spotting trends, and implementing timely solutions.
Organized, flexible, adaptable, and able to work in fast-paces growth environments.
Dynamic, positive, enthusiastic, and able to adapt to fast-changing situations.
Leadership Skills: Proven ability to lead, inspire, and manage multi-location teams effectively.
Operational Acumen: Strong background in operational management, financial oversight, and customer service excellence.
Proficient in basic computer skills (Word, Excel, Outlook) and strong verbal and written communication skills
Strong analytical and problem-solving abilities
Ability to work independently and as part of a team and to consistently travel across the “city” to perform centre visits and work with the team
Proven customer service experience with the ability to hold accountability, de-escalate and resolve conflict effectively, fantastic communicator.
Benefits
Growing Service Revenue
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1989
Year Established
The company was established in 1989, marking its presence as a pioneer in flexible workspaces.
Over 120 Countries
Global Presence
The company operates in over 120 countries, providing a vast network of workspaces globally.
Provides flexible workspaces including private offices, co-working spaces, and virtual offices.
Supports businesses of all sizes, from startups to large enterprises, for scalable growth.
Offers solutions designed to enhance productivity, collaboration, and business growth across industries.
Includes meeting rooms, business lounges, and office spaces in its service portfolio.
Maintains a global network of workspaces to facilitate international business operations.
Sets industry standards with innovative workspace design and management approaches.
Culture + Values
Transparency
Loyalty
Effort
Honesty
Commitment
Customer‑centricity
Professionalism
Integrity
Teamwork
Innovation
Excellence
Reliability
Environment + Sustainability
2040
Net Zero Target Year
The company aims to achieve net zero carbon emissions by 2040.
7,416 hours
Hybrid Working Model Savings
A hybrid working model saves an average of 7,416 commuting hours per centre annually.
118 tonnes CO₂
Annual Emissions Reduction
Hybrid working reduces approximately 118 tonnes of CO₂ emissions per centre annually.
200%
Energy Production Ratio
Trondheim’s Powerhouse Brattørkaia produces over twice the energy it consumes.
Operates flexspaces in energy‑positive or energy‑efficient buildings (e.g., Barbados centre uses solar panels, low‑waste AC, and maximizes natural light)
Reduces energy and water consumption by optimizing office occupancy to actual staff numbers
Uses energy‑saving bulbs and smart thermostats in offices
Inclusion & Diversity
Hires employees from all backgrounds and demographics to reflect local communities.
Uses employee feedback through surveys and individual meetings to enhance inclusive workplace practices.
Regularly reviews career development and KPI progress across gender and other groups in monthly meetings.
Encourages transparency regarding gender representation, though specific statistics are not publicly available.