Senior Support Specialist (Mid-Atlantic Region)

Description

• Provide on-site leasing support to help meet occupancy goals and timelines.
• Play a key role in lease-up efforts at new or transitioning communities.
• Participate in due diligence activities such as lease file audits and physical inspections.
• Facilitate training efforts for on-site staff, focusing on operational procedures, compliance standards and customer service excellence.
• Ensure compliance with HUD/LIHTC requirements during lease-up phases, including documentation and recertifications.
• Travel extensively to perform documentation reviews providing hands-on assistance to meet deadlines and avoid regulatory penalties.
• Contribute to documentation and analysis of findings to support operational readiness.
• Work closely with site teams and support departments to facilitate a smooth lease-up process.
• Carry out specialized compliance projects at properties requiring intensive support (ex. catching up on large volumes of past-due resident recertifications to restore compliance.
• Provide on-site operational support to communities facing staffing shortages or operational challenges, including leasing, rent collection, HUD/LIHTC compliance, marketing and physical inspections.
• Support WinnSTART / STOP processes, including, but not limited to: property setup tasks, vendor coordination and onboarding support to ensure smooth transitions.
• Conduct full recertification cycles in response to programmatic changes (e.g., funding shifts, regulatory updates).

Requirements

• Proven marketing and leasing experience at market rate multifamily communities is a plus.
• Excellent customer service skills.
• This role is has a 95% travel requirement.
• Previous experience with property management software's such as Yardi or RealPage OneSite.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web based applications.
• Bachelor's degree.
• Outstanding verbal and written communication skills.
• High school diploma or GED equivalent.
• 1-3 years of supervisory / management experience.
• Ability to manage multiple assignments and tasks.
• Ability to collaborate with various stakeholders across the organization.
• 1-3 years of relevant work experience.
• Ability to produce complex documents, maintain databases and perform analysis.
• Strong understanding of HUD / LIHTC programs.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• 2 years of experience in affordable multi-family property management.

Benefits

• Tuition Reimbursement program and continuous training and development opportunities
• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

Training + Development

Interview process

Visa Sponsorship

Security clearance