Director, Activation and Professional Services Transformation at Equinix in Toronto, Ontario, Canada | CAD166,000-319,000 | Kablio

Role

Description

utilization tracking

playbook creation

capacity forecast

service design

tool identification

gtm enablement

Establish internal processes to track and report on utilization, to manage performance and identify early headwinds impacting our teams
Establish playbooks and collateral on all activation and services, in order to drive a consistent customer experience
Develop a process to forecast the capacity and revenue of all of our engagements
Create a services organization that can provide all services from activation to strategy for our customers
Break down skill silos and instill a culture of utilization driven activators, who can drive an outstanding customer experience from their first step
Identify activities that our teams should not be doing, and work with customers and Equinix teams to change behavior
Professional and advisory services should focus on driving strategic engagement with the customer by highlighting the value Equinix brings to their business
Establish GTM rules of engagement to prevent bad processes from impacting the customer experience
Identify tooling necessary to enable our activation and services teams, from time tracking, project management, project repositories
Utilize policy and process to change the behavior or customers and Equinix teams, placing work in the right team or technology
Work with the Lead to Cash and ECP teams to build out the functionality to better serve our customers, providing an agentic and digital experience that the customer desires, while enabling a more accurate order flow
Enable the GTM teams in order to sell services and support, both from a direct and indirect perspective

Requirements

15+ years

bachelor's

ai agents

llms

agentic ai

15+ years experience preferred
Bachelor's Degree preferred
Strong background in utilizing AI Agents, Agentic AI, and LLMs in order to accelerate delivery and provide a more consistent experience with our customers

Benefits

Premium support should provide a differentiated experience for customers with the highest support needs, utilizing people, process, and technology to bring best-in-class service

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1998

Year Established

The company was established in 1998, marking the beginning of its journey in providing data center and interconnection services.

25+ Countries

Global Presence

Operates in over 25 countries, showcasing its extensive international reach and capability to serve a global clientele.

200+ Data Centers

Global Infrastructure

Provides essential services through over 200 data centers worldwide, supporting digital ecosystems and business growth.

World’s largest provider of data center and interconnection services.
Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age.
Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance.
Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems.
At the forefront of advancing global digital transformation through strategic partnerships with leading companies.
Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.

Culture + Values

Thriving workplace where every colleague is valued and respected for who they are and what they contribute
Foster belonging—cultivating an environment where every employee feels empowered to bring their authentic selves to work
Deliberate inclusion of all perspectives to strengthen decision‑making and business outcomes
Programs to enhance workplace experience and attract high‑performing talent

Environment + Sustainability

Net-zero by 2040

Greenhouse Gas Emissions Target

Committed to achieving net-zero greenhouse gas emissions across all scopes by 2040, verified by Science Based Targets.

50% reduction by 2030

Emission Reduction Target

Reducing Scope 1/2 emissions and fuel/energy-related Scope 3 emissions by half from 2019 levels by 2030.

100% Renewable Energy

Global Portfolio Goal

Aiming to source 100% of energy from renewable sources across all operations by 2030, having reached 96% in 2024.

A-List Recognition

CDP Climate Change

Achieved consecutive years of 'A-List' recognition from CDP for climate change management and transparency.

Target global average PUE of 1.33 by 2030; achieved 1.39 in latest reporting (6% improvement YoY)
Installed 72 MW fuel cells (capable of H₂ blends), avoiding 285,000 MTCO₂e and 382 billion gallons of embedded water use
Consumed 8,560 GWh electricity across 268 data centers in 35 countries, with 1,285 MW of long-term PPAs
Reduced operational Scope 1/2 emissions 24% from 2019 baseline; total 2024 footprint 1,747,700 MTCO₂e
Issued ~$6.9 billion in green bonds to finance green buildings, energy efficiency, renewable energy, and decarbonization projects

Inclusion & Diversity

17% increase

Women Employees Increase

Represents a significant global growth in the number of women employees over the past year.

14% increase

Black/African-American Employees

Signifies a notable rise in the number of U.S.-based Black/African-American employees.

47 organizations

Digital Inclusion Funding

Reflects the number of organizations supported by the foundation to enhance digital access and skills development.

11–37% increase

Employee Volunteer Hours

Highlights the growth in global volunteer hours, with a notable example of 25,300 hours in the latest reporting period.

Articles

Investor Relations – Contact & Info

Life at Equinix (Careers Blog)

Customer-Side Support & Feedback

Role

Description

utilization tracking

playbook creation

capacity forecast

service design

tool identification

gtm enablement

Establish internal processes to track and report on utilization, to manage performance and identify early headwinds impacting our teams
Establish playbooks and collateral on all activation and services, in order to drive a consistent customer experience
Develop a process to forecast the capacity and revenue of all of our engagements
Create a services organization that can provide all services from activation to strategy for our customers
Break down skill silos and instill a culture of utilization driven activators, who can drive an outstanding customer experience from their first step
Identify activities that our teams should not be doing, and work with customers and Equinix teams to change behavior
Professional and advisory services should focus on driving strategic engagement with the customer by highlighting the value Equinix brings to their business
Establish GTM rules of engagement to prevent bad processes from impacting the customer experience
Identify tooling necessary to enable our activation and services teams, from time tracking, project management, project repositories
Utilize policy and process to change the behavior or customers and Equinix teams, placing work in the right team or technology
Work with the Lead to Cash and ECP teams to build out the functionality to better serve our customers, providing an agentic and digital experience that the customer desires, while enabling a more accurate order flow
Enable the GTM teams in order to sell services and support, both from a direct and indirect perspective

Requirements

15+ years

bachelor's

ai agents

llms

agentic ai

15+ years experience preferred
Bachelor's Degree preferred
Strong background in utilizing AI Agents, Agentic AI, and LLMs in order to accelerate delivery and provide a more consistent experience with our customers

Benefits

Premium support should provide a differentiated experience for customers with the highest support needs, utilizing people, process, and technology to bring best-in-class service

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1998

Year Established

The company was established in 1998, marking the beginning of its journey in providing data center and interconnection services.

25+ Countries

Global Presence

Operates in over 25 countries, showcasing its extensive international reach and capability to serve a global clientele.

200+ Data Centers

Global Infrastructure

Provides essential services through over 200 data centers worldwide, supporting digital ecosystems and business growth.

World’s largest provider of data center and interconnection services.
Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age.
Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance.
Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems.
At the forefront of advancing global digital transformation through strategic partnerships with leading companies.
Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.

Culture + Values

Thriving workplace where every colleague is valued and respected for who they are and what they contribute
Foster belonging—cultivating an environment where every employee feels empowered to bring their authentic selves to work
Deliberate inclusion of all perspectives to strengthen decision‑making and business outcomes
Programs to enhance workplace experience and attract high‑performing talent

Environment + Sustainability

Net-zero by 2040

Greenhouse Gas Emissions Target

Committed to achieving net-zero greenhouse gas emissions across all scopes by 2040, verified by Science Based Targets.

50% reduction by 2030

Emission Reduction Target

Reducing Scope 1/2 emissions and fuel/energy-related Scope 3 emissions by half from 2019 levels by 2030.

100% Renewable Energy

Global Portfolio Goal

Aiming to source 100% of energy from renewable sources across all operations by 2030, having reached 96% in 2024.

A-List Recognition

CDP Climate Change

Achieved consecutive years of 'A-List' recognition from CDP for climate change management and transparency.

Target global average PUE of 1.33 by 2030; achieved 1.39 in latest reporting (6% improvement YoY)
Installed 72 MW fuel cells (capable of H₂ blends), avoiding 285,000 MTCO₂e and 382 billion gallons of embedded water use
Consumed 8,560 GWh electricity across 268 data centers in 35 countries, with 1,285 MW of long-term PPAs
Reduced operational Scope 1/2 emissions 24% from 2019 baseline; total 2024 footprint 1,747,700 MTCO₂e
Issued ~$6.9 billion in green bonds to finance green buildings, energy efficiency, renewable energy, and decarbonization projects

Inclusion & Diversity

17% increase

Women Employees Increase

Represents a significant global growth in the number of women employees over the past year.

14% increase

Black/African-American Employees

Signifies a notable rise in the number of U.S.-based Black/African-American employees.

47 organizations

Digital Inclusion Funding

Reflects the number of organizations supported by the foundation to enhance digital access and skills development.

11–37% increase

Employee Volunteer Hours

Highlights the growth in global volunteer hours, with a notable example of 25,300 hours in the latest reporting period.

Articles

Investor Relations – Contact & Info

Life at Equinix (Careers Blog)

Customer-Side Support & Feedback