Area Service Manager

Description

• Coordinates technician meetings and communications
• Leads and participates in business improvement projects, including owning and leading Rocks identified during Quarterly Pulses and Annual Planning sessions with Service Leadership team
• Improve personal performance on a continual basis
• Assists with pricing and margin requirements on all products and services
• Follows all company safety programs and report any non-compliance to your Team Leader
• Reports all accidents and injuries to Supervisor, Safety Director, and HR immediately
• Provides safety leadership in the field
• Provides responsive, professional and diplomatic customer service
• Assists in the creation and development of the Field Service team’s operating plans, budgets and guidelines
• Provides technical advice and assistance
• Responsible for the career development of service technicians, including developing and implementing training programs
• Communicates with customers in a friendly, professional, and patient manner
• Sets the work priorities by reviewing performance to ensure short-term and long-term goals are met
• Regularly assesses and manages talent in accordance with Brady’s Core Values and Talent Philosophy
• Assures that tools, equipment, vehicles and other material supplies are maintained through inventories and re-ordering to reconcile differences
• Coordinates information flow on larger accounts with technicians, other departments within Brady, and other stakeholders as required
• Coaches Technicians and Field Supervisors; provides regular feedback on performance and behavior
• Continually looks for ways to improve our processes and ability to serve our customers effectively
• Maintains quality standards by visiting job sites and meeting with technicians, customers, and other vendors as needed
• Controls expenses by developing a department budget, monitoring capital expenditures and approving purchases
• Answers customer calls and correspondence quickly and pleasantly
• Prepares reports on the progress and needs of the Field Service Team
• Immediately addresses any customer’s concern and requests the involvement of other Company personnel as required
• Demonstrates and promote a spirit of cooperation and teamwork throughout the Company
• Monitors department procedures and processes to ensure effectiveness
• Responsible for contract compliance and profitability
• Completes all assigned safety-related training and coursework in the time period prescribed
• Promotes the proper PPE equipment being used at all times when appropriate
• Works with HR and Executive leadership to maintain appropriate field staff levels; actively and consistently participates in recruiting, interviewing, and hiring efforts
• Responds to customer inquiries, complaints, and special requests as required
• Performs all duties with the goal of building and maintaining long-term customer relationships
• Communicates department goals and objectives by notifying team leaders and communicating recommendations to staff
• Estimates and validates quoted service projects as required
• Responsible for all territory concession approvals

Requirements

• Valid driver's license
• Ability to pass drug screening
• Flexibility to work overtime/weekends, as required
• Understands industry changes and responds to alternative strategies to maintain competitive advantages in our marketplace
• Ability to prove US employment eligibility
• North Carolina Heating and Air Conditioning Licenses (H-1, H-2, and H-3 Class I) are preferred but not required
• Notifies Team Leader or Safety Manager of any unsafe conditions
• North Carolina Commercial Refrigeration License is required; willingness to pursue and obtain license within six months of start date is acceptable
• Universal EPA certification

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance