HVAC Truck Based Service Manager at Johnson Controls in Wilkes-Barre, PA | USD89,400-119,300 | Kablio

Role

Description

fleet inventory

margin delivery

budget forecast

l&m growth

process audits

quote approval

Responsible for procuring and mainlining fleet and tools inventory.
Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
Responsible for budgeting, forecasting, accounts payables/receivables.
Drives L&M growth through Technicians and Team Leads.
Leads the execution efforts of assigned Service business to include warranty-related customer issues.
Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
Responsible for safety performance and program compliance.
Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
Reviews and approves all L&M quotations.

Requirements

hvac

ms office

diploma

customer service

service management

accounting

Two years prior experience in the HVAC or building controls industry.
Demonstrated proficiency in MS office products and basic Windows environment.
Technical school training or equivalent experience in the HVAC or building controls industry.
Strong interpersonal, customer service, negotiating skills.
Basic financial accounting experience.
Demonstrated competence in writing and verbal communication skills.
Three or more years of management experience in a similar service deliverable environment.
Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
Diploma in Electronic or Mechanical Systems.
Five plus years in a service management role directing a similar service deliverable team

Benefits

Paid vacation/holidays/sick time
Competitive salary
On the job/cross training opportunities
Comprehensive benefits package including 401K, medical, dental, and vision care

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)

Role

Description

fleet inventory

margin delivery

budget forecast

l&m growth

process audits

quote approval

Responsible for procuring and mainlining fleet and tools inventory.
Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
Responsible for budgeting, forecasting, accounts payables/receivables.
Drives L&M growth through Technicians and Team Leads.
Leads the execution efforts of assigned Service business to include warranty-related customer issues.
Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
Responsible for safety performance and program compliance.
Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
Reviews and approves all L&M quotations.

Requirements

hvac

ms office

diploma

customer service

service management

accounting

Two years prior experience in the HVAC or building controls industry.
Demonstrated proficiency in MS office products and basic Windows environment.
Technical school training or equivalent experience in the HVAC or building controls industry.
Strong interpersonal, customer service, negotiating skills.
Basic financial accounting experience.
Demonstrated competence in writing and verbal communication skills.
Three or more years of management experience in a similar service deliverable environment.
Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
Diploma in Electronic or Mechanical Systems.
Five plus years in a service management role directing a similar service deliverable team

Benefits

Paid vacation/holidays/sick time
Competitive salary
On the job/cross training opportunities
Comprehensive benefits package including 401K, medical, dental, and vision care

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)