Quality Manager

Description

This role reports into the Head of Business Operations, who leads on ISO Framework oversight and strategic alignment. The Quality Manager leads the ISO 9001-certified Quality Management System (QMS) with autonomy, ensuring effective implementation, continuous improvement, and audit readiness. The role collaborates with ISO representatives (14001, 37001, 45001, and 50001) to maintain compliance and advance the Integrated Management System (IMS).

• The Head of Business Operations leads on ISO Framework oversight, strategic alignment, and chairs Management Reviews. The Quality Manager provides operational support for coordinating the review and participates in the meeting as the Quality Management System representative.
• Manage customer satisfaction surveys.
• Support with coordination of 6-monthly Management Reviews, preparing and collating input content/review materials, and tracking progress on outputs.
• Provide occasional input to data governance activities as needed.
• Deliver impactful training, awareness sessions, and inductions.
• Lead the global internal ISO audits for business and project delivery.
• Continuously monitor, report, and analyse compliance performance, data trends, and key risk indicators (KRIs) to proactively identify risks and improvement opportunities.
• Contribute to transitioning project delivery procedures into Planisware.
• Lead the global internal ISO audit programme for business and project delivery processes, identifying gaps and driving improvements.
• Coordinate Project Management Clinics, including scheduling, communications, securing speakers, and presenting on key topics.
• Ensure resources for compliance with laws, regulations, and internal policies.
• Review compliance frameworks, gap analyses, and risk registers to drive improvements.
• Coordinate and manage external audits, ensuring timely preparation, documentation, and follow-up actions to maintain ISO certifications.
• Support function and project teams in adhering to established procedures and standards.
• Support incident investigations and root cause analysis, embedding lessons learned into the management system and future practices.
• Collaborate with the Director of Quality – Engineering & Delivery on delivery process monitoring and improvements.
• Collaborate with ISO Representatives to ensure obligations are met and documented.
• Lead the maintenance, implementation, and continuous improvement of the ISO 9001 QMS.
• Partner with teams to resolve non-compliances and build awareness of compliance obligations.

Requirements

*This role will ideally suit those with the right to live & work in the UK without restrictions, as we are unable to offer sponsorship at the present time.

We now seek a fully experienced Quality Manager to be based in our London office.

• Background in consulting or construction preferred
• Minimum of 5–8 years’ experience in a senior quality management or compliance role, with a proven track record in leading management systems and driving continuous improvement.
• Analytical and detail-oriented, with expertise in data analysis and reporting
• Extensive experience developing, implementing, and managing ISO Management Systems, particularly ISO 9001 (Quality).
• Proven ability in process improvement, delivery assurance, and audit management
• Certified ISO 9001 Lead Auditor, with demonstrated ability to plan, conduct, and manage internal and external audits.
• Advanced knowledge of ISO standards, QMS, and compliance frameworks
• Familiar with data governance, GDPR, and project management principles
• Expertise in audit readiness and lifecycle management, including corrective action tracking and embedding lessons learned.
• Good understanding of international working and business operations of a global consultancy
• Skilled in training, prioritisation, and driving continuous improvement
• Strong stakeholder management, influencing, and communication skills
• Experience supporting or leading project management activities; formal qualification (e.g., PRINCE2, PMP) is desirable but not essential.
• Knowledge of other ISO standards: ISO 14001, 37001, 45001, 50001.

Benefits

• We offer a comprehensive benefits package and are an equal opportunities employer.
• Healthcare Scheme (Company funded cover is dependant on level)
• Contributory company pension scheme
• Wellness days/ initiatives.
• Holiday purchase and buy back scheme
• Non-contractual bonus awards
• Charity volunteering leave
• Training sponsorship
• Our people work in friendly teams with a collaborative approach and mentoring support from talented leaders.
• Hybrid Working
• 23 days annual leave rising to 28 days annual leave over 5 years’ service

Training + Development

Interview process

Visa Sponsorship

Security clearance