Planner

Description

The Planner will act as the key link between residents, operatives and colleagues, ensuring repairs are scheduled efficiently, resources are allocated effectively and jobs are completed to a high standard. The role involves close collaboration with administrators, supervisors and contractors to provide a seamless, customer‑focused repairs service.

• Schedule operatives and subcontractors to optimise resource use and meet repair deadlines.
• Monitor and update repair jobs daily, covering appointments, follow‑on works and overdue tasks.
• Ensure operatives correctly update PDAs and schedule of rates within IT systems.
• Communicate professionally with residents, operatives and stakeholders to keep them informed.
• Collaborate with administrators, supervisors and contractors for seamless service delivery.
• Provide coverage for other planners and attend required meetings or training sessions.
• Adhere to company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to achieve KPIs and targets.
• Prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data and documentation for audits and compliance.
• Suggest and support continuous improvements to planning and scheduling processes.
• Offer general administrative support to the repairs team when needed.

Requirements

Candidates should have experience in a similar planning role, a GCSE (or equivalent) in English and Maths, and be comfortable working in a fast‑paced, pressurised environment. Strong IT skills, excellent time‑management and communication abilities, a customer‑first mindset, and knowledge of repairs and maintenance processes are essential, as is experience using an ICT appointing tool for multi‑trade scheduling.

All applicants must have the right to work in the UK and will undergo background, identity and security checks. Mears Group promotes diversity and inclusion, supports the Armed Forces Covenant, and encourages candidates to voluntarily share social‑mobility information, assuring equal opportunities for all.

• Experience in a similar planning role with fast‑paced, pressurised environment exposure.
• GCSE (or equivalent) in English and Maths.
• Strong IT proficiency with job management and scheduling systems.
• Excellent time‑management, organisational and communication skills.
• Customer‑first approach with ability to handle challenging situations.
• Knowledge of repairs and maintenance processes.
• Experience planning multi‑trade repairs using an ICT appointing tool.

Benefits

Mears offers 25 days of annual leave plus bank holidays, a leading pension scheme, an annual Fun Day, paid volunteering leave, and staff perks through Mears Rewards, including discounts on groceries, holidays and other benefits. Family‑friendly policies and a supportive work culture further enhance the employee experience.

• 25 days annual leave plus bank holidays.
• Leading pension scheme.
• Annual Mears Fun Day.
• Paid volunteering leave.
• Staff perks via Mears Rewards (discounts on groceries, holidays, eye‑test vouchers, share‑save scheme, etc.).

Training + Development

Interview process

Visa Sponsorship

Security clearance