Senior Executive - Operations- Dubai Holding Asset Management (UAE National)

Maintain regulatory records, track HSE audit points, and assist in permit processing and policy implementation.

Support analysis of customer feedback, help implement enhancement initiatives, and ensure timely follow-up on issues.

Coordinate minor access permits, emergency support, and key management for vacant units.

Support cross-department collaboration for seamless service delivery.

Conduct routine inspections, manage permit requests, follow up on tenant complaints, and assist in utility coordination.

Contribute to the execution of operational strategies aligned with mall objectives.

Assist with operational readiness for marketing events and ensure minimal disruption to tenants and visitors

Help implement process improvements and monitor service quality.

Participate in planning for events, activations, and seasonal operational needs

Assist in preparation of operational budgets, monitor PRs/POs, and coordinate supplier follow-ups.

Support unit handovers, documentation of fit-outs, and coordination of variation and renovation requests.

Follow up on FM issue closures, participate in inspections, and organize coordination meetings.

The Senior Executive - Operations plays a key supporting role in managing daily retail operations (retail malls/commercial/destination operations). The role ensures operational efficiency and coordination across different departments such as facilities, leasing, property management, tenant coordination, compliance, customer experience, and marketing support. The position works closely with internal teams, external operations teams (third party) and vendors to support execution and resolution of operational tasks in a timely and professional manner including unit handovers.