Lettings Credit Controller

Description

• Report to Clients and Property Managers
• To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective.
• Take ownership of the customer experience through visible and accessible property management services with personal intervention.
• Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements.
• Maximise training and development opportunities, to keep abreast of recent landlord and tenant legislation, safety regulations and the latest management practices engaging fully with development opportunities in order to reach potential and achieve career development.
• To ensure the financial (and certain other) data maintained in the Property management system is both accurate and up to date
• Reconciliation of tenancy accounts - liaising with Government Agencies as necessary
• To deliver high quality client accounting services to Campions clients
• Day to day management of tenant accounts
• Monthly reporting to Lettings Senior Credit Controller and Lettings Services Manager
• Review unposted receipts, investigate and resolve any unidentified items
• To actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience.
• Adopt a flexible approach in the team so as to take on other such other duties as the Company or Lettings Senior Credit Controller may from time to time reasonably require.
• To produce client arrears reports as required
• Process credit/debit card payments through our online system
• Minimise unpaid rent & fees by rigorous application of the arrears procedure.
• To provide appropriate form of communication, at each interaction, depending on customer preferences and the matter at hand;
• Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible & appropriate.
• Ensure all customer and client communication, whatever the form, is responded to in a timely fashion and in accordance with the company's customer service standards;
• Support colleagues in specific areas of expertise to share best practice and support overall team development and knowledge.
• Prepare legal cases and liaise with Solicitors regarding possession

Requirements

Benefits

• Respect – We seek an inclusive environment which promotes empathy and care for each other

Training + Development

Interview process

Visa Sponsorship

Security clearance