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CSR - Weekends
Hammond Services, Inc.
Part-time weekend Customer Service Rep managing calls, orders, and scheduling.
6d ago
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Part Time
Austell, GA
Office Full-Time
Company Size
100 Employees
Service Specialisms
HVAC
Plumbing
Electrical
Heating
Air Conditioning
Sewer & Drain
Indoor Air Quality
Sector Specialisms
Residential
Commercial
HVAC
Plumbing
Electrical
Role
What you would be doing
customer communication
service orders
call management
folder creation
file management
issue resolution
- Communicate with customers via phone, email to create service orders.
- Effectively manage call volume and day-to-day tasks; be able to work flexible schedules including overtime, as needed.
- Create service information advertising folders for the field staff.
- Gathers all information for the service file location, edits, updates.
- Assist the Customer Service department with basic to mid-level issues. Any high-level issues are escalated to the Customer Service Manager.
- Assists field supervisors in communication with customers to set up service calls.
What you bring
problem solving
phone system
ms office
typing speed
communication
background check
- Excellent problem-solving skills with attention to detail.
- Prior experience in a similar position where they have worked with a multi-line phone system taking incoming and making outgoing calls. Prior experience making outbound sales calls is a plus!
- Computer literate with expert knowledge in MS Office Suite – Word, Excel, Outlook; working knowledge of all office equipment.
- Ability to type at a minimum of 40 wpm. Previous experience demonstrating typing in a fast-paced setting.
- Strong communication skills for effective interaction with clients and team members.
- Computer literate with expert knowledge in MS Office Suite – Word, Excel, PowerPoint; working knowledge of all office equipment.
- Be able to pass a pre-employment drug test and criminal background check.
- Competitive compensation packages (potential to earn commissions) – TOP PAY FOR TOP TALENT!
- Opportunities for professional development and advancement within our Team
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre-employment drug test required
- criminal background check required
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Company
Overview
- Founded with a commitment to high-quality mechanical, electrical, and plumbing (MEP) services.
- Specializes in commercial, industrial, residential, and utility sectors, with a focus on delivering turnkey solutions.
- Known for its expertise in complex projects, Hammond Services has built a strong reputation over the years for reliability.
- Projects span various industries, from large-scale infrastructure to intricate residential and commercial builds.
- Offers tailored solutions for each sector, ensuring a personalized approach to each client’s needs.
- Has completed notable projects in energy-efficient systems, commercial HVAC installations, and industrial systems.
- Continuously evolving to incorporate the latest in technology and sustainable building practices.
- A growing company recognized for its commitment to quality, precision, and innovation in MEP services.
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