Integrates architecture, furniture, technology & logistics to create high‑performing interior environments.
Is responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, etc.)
Provides frequent and regular follow-up with customer regarding information for products and services including all support for customer’s requests
Manages team assignments to ensure workload activities are appropriately balanced and supported
Our Account Manager is responsible for overseeing large or multiple accounts. They are responsible for all project and daily work order activities, much of sales and marketing, and full customer satisfaction for those accounts.
Maintains comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria
Reviews work plans, schedules and logistics established for customer’s major projects
Establishes costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing; is responsible for “cost-of-sale” against account purchases
Is the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account; is responsible for account team’s performance, including all marketing and operational decisions made by team members
Oversees all customer projects and work orders; directs dealer team for implementation of customer orders and service requests
Provides frequent and regular status reports to customer regarding project and work order status
Ensures a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required
Oversees work of all team members, including designers, project managers, installation managers, customer representatives/project coordinators, installation crews, etc.
Provides timely response to customer’s requests for products, services and/or information
Stays involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied
Is responsible for marketing full range of dealership’s products and services to customer
Ensures standards of performance are met for all customer work activities
Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project mgmt)
Identifies account penetration opportunities for additional product or service sales to customer
Works collaboratively with client and client’s third-party firms, including A&D firms, interior contractors, electrical and communication engineers, customer’s IT group, etc.
Attends project and account meetings as necessary
Manages internal and external dealer team interfaces, including interface with subcontractors, manufacturers, etc.
Ensures documentation standards are maintained for all account activities; ensures dealership process and procedures are followed
Develops plans and product specifications either on own or through work with the design department; produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and presents these to the customer in a timely manner
Presents new products and services to customer, and exposes customer to new opportunities to purchase goods and services from dealership
Valid driver's license
Experience in space planning/design, workspace reconfiguration, new or used furniture sales, commercial project management preferred.
3-5 years' experience in end-user, outside sales with significant B2B sales success
Minimum of a bachelor's degree in Business or Sales/Marketing is preferred