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IT Support Technician I
Drb Homes
Operate the IT Help Desk, assist end users with technology issues, and maintain a detailed inventory of the organization's computer related equipment. Also, assist in system maintenance, troubleshooting, and developing training material.
13d ago
Junior (1-3 years)
Full Time
Austin, TX
Onsite
Company Size
1,028 Employees
Service Specialisms
Construction services
Property Development
Design
Architecture
Engineering
General Contractor
Project Management
Sector Specialisms
Residential
Real Estate Development
Build-to-Rent
Fee Build
Land Entitlement
Community Development
Role
What you would be doing
workstation repair
issue escalation
customer satisfaction
help desk operations
equipment coordination
inventory maintenance
- Maintain and repair stock workstations and printers for redeployment
- Monitor requests to ensure swift closure; escalate issues to management as needed
- Maintain a high level of customer satisfaction
- Operate the organization wide Help Desk using provided tools including but not limited to, ticketing system, call queue, and email to provide timely and effective problem resolution for end users
- Coordinate equipment moves and setup at the division offices and sales communities as approved by IT management
- Develop training material and assist users in the proper use of hardware and applications
- Assist Systems Administrators with system maintenance and troubleshooting
- Maintain a detailed inventory of the organization’s computer related equipment
- Escalate issues to other resources within the department as needed
What you bring
team environment
computers
networks
proj mgmt
adaptability
communications
- Ability to work independently and in a team environment
- Technical knowledge of computers, networks, printers, and wiring
- Ability to follow through with multiple projects, with minimal supervision
- Ability to learn and adapt to evolving technologies
- Strong communications skills, ability to assist customers in person and on the phone
- Must have valid driver license for business travel with auto insurance that meets company policies
- Working knowledge of Microsoft operating systems; proficiency in Microsoft Office Suite
- Occasional business travel with overnight stay as required by IT Management
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted as part of the hiring process.
People also searched
Company
Overview
1990-founded
Year Established
The company was established in 1990, marking its entry into the homebuilding industry.
10 states
Geographic Reach
Operates across over 10 states, showcasing its broad regional presence.
100+ communities
Community Development
Currently active in more than 100 communities, highlighting extensive development efforts.
55+ homes
Active Adult Housing
Provides specialized housing solutions for the 55+ demographic.
- Drives growth through both organic expansion and strategic acquisitions like Biscayne Homes and Brightland.
- Operates in over 17 metro markets along the East Coast, spanning active adult and luxury segments.
- Offers more than 250 home designs across active adult and luxury segments.
- Typical projects include master‑planned communities, luxury developments in Florida.
- Known for tailoring floor plans and delivering high‑grade finishes underpinned by decades of craftsmanship.
10-Year
Structural Warranty
Ensures long-term durability with third-party inspections.
- Quality craftsmanship
- Personalized homebuilding
- Energy-efficient design
- Sustainable and environmentally friendly materials
- Customer-centric innovation (e.g., award-winning website)
2030 Target
Decarbonization Plan Participation
Participation in Sumitomo Forestry’s Mission TREEING 2030 Phase 2 decarbonization plan via parent company.
- Use of sustainable and environmentally friendly building materials whenever possible
- Well-insulated walls and windows for energy efficiency
- Water-efficient fixtures and appliances for water conservation
- Energy-efficient designs to reduce carbon footprint and lower energy bills
June 1, 2022
Branding Streamline Date
The unification of five existing homebuilder brands into DRB Homes and DRB Elevate was completed.
- No publicly disclosed DEI strategic goals or gender‑based workforce statistics available
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