Logistics Analyst

Description

• Call Center communication must be updated daily. Continual assessments and communications are required to reduce missed pickups and improve the communication channel between the division and the customers.
• Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit.
• Be in constant communication with drivers to evaluate route progress and make sure they have all necessary information.
• Evaluate and educate drivers regarding missed pickups and develop strategies to avoid any future missed pickup failures.
• Evaluate route issues that may cause delays and utilize the tools available to communicate to the impacted customers.
• Create routes with maximized capacity and review loads per driver per day goals to maximize profitability.
• Monitor daily routing activities and resolve issues to ensure pickup and delivery is on time. Evaluate and assess need for swing routes and verify all swing opportunities have been identified.
• Courteously interact with customers, as required.
• Analyze and prioritize the promises that we make to customers to ensure that these customers are serviced, and our promises are kept.
• Respond to missed pickups and service commitments by scheduling customers accordingly.
• Meet to discuss disposal plans and recommendations with the Operations Manager and make updates if any intercompany or 3rd party changes occur.
• Ensure all routes are closed on time by verifying the data for accuracy and making the close route process durable.
• Determine if service requests can be pulled forward to drive efficiency while also providing the best experience for our customers.
• Continually review routing media to process service exceptions/general messages/extra services information in order to meet the customer’s needs.
• Proactively manage driver safety and security of Company assets and provide direction to drivers.
• Collect, interpret, and analyze various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall routing accuracy.
• Evaluate and escalate driver performance issues or concerns for resolution.
• Analyze trends in swing percentage to identify improvement opportunities.
• Ensure compliance with all required safety policies and procedures.
• Ensure the highest level of customer satisfaction by adhering to and executing our universal service commitments.
• Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, efficiency and accuracy using the internal routing platform.
• Use routing system visibility and flexibility to analyze and respond to same day changes or next day planning for the service needs of our customers to ensure on-route efficiencies and improve route design by identifying patterns and improvement areas.

Requirements

• Understand daily disposal plans to help identify optimal disposal sites for each load to hold drivers accountable to adhering to the assigned disposal sites.
• Ability to understand and execute time-sensitive tasks.
• Understand route sequencing to drive efficiency.
• Strong written and verbal communication skills.
• Analytical and problem-solving skills.
• Ability to expect the unexpected and monitor and adjust today and tomorrow’s plans throughout the day.
• Skillful with Microsoft Office Suite or similar software.
• Two years of prior experience working in a Dispatcher or similar leadership role preferred.
• Experience in a customer-facing position.
• Ability to work in a fast-paced environment with rapidly changing priorities.

Benefits

• Life insurance and accidental death & dismemberment insurance.
• Great Place to Work
• Short- and long-term disability.
• Employee discount programs.
• 401(k) plan with a generous company match.
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Employee and Family Assistance Program (EAP).
• Health care and dependent care spending accounts.
• Employee Stock Purchase Plan (ESPP).

Training + Development

Interview process

Visa Sponsorship

Security clearance