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Warranty Supervisor
Rawson Group
Oversee warranty repairs, coordinate trades, ensure quality and customer satisfaction
8d ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Canberra, Australian Capital Territory, Australia
Field
Company Size
1,000 Employees
Service Specialisms
Home Building
Land Subdivision
House & Land Packages
Community Design
Display Homes
Custom Home Design
Sector Specialisms
Residential
Buildings
Role
What you would be doing
warranty assessment
rectification works
safety protocols
client relations
trade coordination
work sign‑off
- Assess and verify warranty defects and report to management
- Complete rectification works in a timely manner to the clients satisfaction
- Ensure safe work procedures and practices occur
- Develop and maintain strong relationships with clients, contractors and other interested parties
- Respond promptly to notification of warranty items, investigate and scope works
- Co-ordinate trades and set achievable targets for completion of works
- Ensure works identified are completed to a high standard and client sign off is achieved
- Complete minor works as required (adjustment of doors, locks and small construction activities)
- Communicate with clients and trades regularly to maintain momentum and understanding of progress
What you bring
onsite companion
scheduling
trade qualification
white card
first aid
leadership
- Experience using OnSite Companion, ACC or similar computer systems to arrange works
- Ability to build strong relationships, problem solve and negotiate
- Extensive experience in scheduling and arranging works in residential settings
- Trade Qualification
- Electrical Test & Tag (desirable)
- Construction General Induction Card (White Card)
- Extensive exposure to the residential Class 1 building environment
- Strong understanding of WHS, quality, and environmental standards, with leadership skills that drive a positive culture
- Current Drivers Licence
- Silica Awareness Card
- First Aid Certificate
- Proven ability to lead, manage trades, and negotiate with interested parties
- Asbestos Awareness Card
- Friendly, social and collaborative team environment
- Paid Parental Leave
- Recruitment Referral Program - up to $5000
- Tool of trade fully maintained work vehicle
- Optional 5 weeks paid leave
- Access to our employee assistance program for you and your family
- Discount on home builds and land packages
- Company Wide Reward and Recognition Platform, where points are redeemable for cash vouchers or days off
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Interview process
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Company
Overview
- The company has become a trusted name in Australia’s construction and infrastructure sector.
- The company has a proven track record in successfully managing a wide range of projects, from residential developments to large-scale infrastructure initiatives.
- The company’s expertise spans key industries, with a focus on delivering exceptional outcomes in both public and private sector projects.
- Over the years, the company has been instrumental in delivering cutting-edge projects, including urban developments, transport systems, and environmental infrastructure.
- The company is known for its strong commitment to craftsmanship, precision, and timely delivery, earning a reputation as an industry leader in the Australian market.
- The company’s diverse portfolio showcases its ability to tackle a variety of construction challenges, ranging from high-rise residential buildings to complex transport and infrastructure projects.
- The company thrives on a culture of innovation, consistently adapting to industry trends and new technologies to remain at the forefront of the construction sector.
- Safety first - we prioritise the safety of our people and the protection of the environment.
- Customer satisfaction - we aim to exceed customer expectations at every opportunity.
- Integrity - we act with honesty and integrity in all aspects of our business.
- Collaboration - we believe in the power of working together to achieve shared goals.
- Innovation - we are committed to driving innovation and continuous improvement.
- Sustainability - we are dedicated to sustainable business practices in every project we undertake.
Net Zero 2050
Emissions Target
Aim to achieve Net Zero emissions by the year 2050.
- Integrates sustainability into project planning and execution.
- Incorporates energy-efficient technologies and materials in developments.
- Reduces carbon emissions through efficient construction methods and sustainable materials.
- Minimises waste, reuses materials, and recycles wherever possible in operations.
- Efforts to increase female representation in leadership roles.
- Measures progress through employee surveys and feedback.
- Committed to a workplace valuing diversity of thought and experience.
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