Senior Sales & Service Advisor (Ottawa) at Savaria in Ottawa, Ontario, Canada | Kablio

Role

Description

service scheduling

work orders

quickbooks

inventory log

vehicle inspection

qap paperwork

Coordinate service bookings, installations, parts orders, and pricing while maintaining timely and accurate communication with customers.
Handle customer complaints, provide solutions, and escalate issues to management as necessary.
Help maintain showroom and office cleanliness.
Support off-site customer vehicle deliveries as needed.
Collaborate with service technicians to manage maintenance, repair, and installation schedules.
Prepare service work orders and process customer payments.
Prepare quotations and process showroom product sales.
Complete and submit NMEDA QAP paperwork and related funding or approval documentation.
Maintain accurate data entry and support daily, weekly, and monthly administrative routines.
Manage all incoming calls and handle service inquiries with professionalism and effective troubleshooting.
Support accounts payable/receivable entry using QuickBooks.
Conduct follow-ups with customers regarding maintenance and appointment confirmations.
Arrange couriers, dispatch, and follow up on deliveries and incoming shipments.
Receive and log inventory; notify relevant teams of arrivals.
Assist with vehicle inspections, photo documentation, and website updates.
Coordinate vehicle servicing and certification with third-party partners.
Monitor and collect outstanding accounts receivable.
Greet walk-in customers warmly, assisting both the sales and service teams as needed.

Requirements

quickbooks

driver's license

customer service

english

communication

vehicle adaptation

Minimum 3 years of customer service experience.
Fluent in English.
Strong verbal communication and organizational skills.
Previous experience with QuickBooks is required.
Valid driver’s license in good standing and the ability to pass a police background check.
Experience in the vehicle adaptation or accessibility industry is a strong asset.
Punctual, dependable, and detail-oriented.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must pass a police background check.
valid driver’s license in good standing required.

Company

Overview

Founded 1979

Company Origins

The company was established in 1979 as a wheelchair-lift manufacturer and has since expanded into a global accessibility leader.

Acquired 1989

Visionary Leadership

Marcel Bourassa, a visionary leader, acquired the company in 1989, marking a turning point in its growth and innovation.

Public 2002

Public Listing

The company went public in 2002, enabling global expansion and strategic growth through its TSX listing.

11 Sites

Global Manufacturing

Operates 11 manufacturing sites across North America, Europe, and Asia, supporting a global dealer network.

1,500+ Dealers

Dealer Network

A robust network of over 1,500 dealers and 30 direct sales offices support its international market reach.

Evolved into a global accessibility powerhouse, initially starting as a wheelchair-lift maker.
Combines two robust divisions—Accessibility and Patient Care—serving international markets.
Product range includes residential and commercial elevators, stairlifts, inclined platform lifts, ceiling and floor patient lifts, therapeutic surfaces, medical beds, and adapted vehicles.
Known for projects such as bespoke home elevators, panoramic glass Vuelift installations, commercial access lifts, and complex patient-handling systems in healthcare facilities.
Financially stable with steady expansion, acquiring strategic brands like Handicare and Garaventa to expand its global presence.
Standout product: the Vuelift panoramic home elevator, blending aesthetics and functionality to set design benchmarks in residential lifts.

Culture + Values

Customer Focused: We listen, we learn, and we respond to our customers' needs with urgency, transparency, and care.
Innovation: We foster a culture of continuous improvement, striving to deliver innovative solutions that exceed customer expectations.
Integrity: We conduct business with the highest level of ethical standards, building trust through honesty, fairness, and accountability.
Teamwork: We collaborate across teams, regions, and functions to achieve common goals and deliver outstanding results.
Sustainability: We take responsibility for the impact we have on the world and actively work toward creating a sustainable future for our communities, customers, and stakeholders.

Environment + Sustainability

Net-Zero 2050

GHG Emissions Goal

Commitment to achieving net-zero greenhouse gas emissions by 2050, demonstrating long-term environmental responsibility.

Implemented energy-efficient technologies and processes to reduce environmental impact.
Invested in renewable energy solutions, including solar power installations at facilities.
Actively monitors and reduces waste, aiming to recycle and reuse materials wherever possible.
Promotes sustainability through product design, focusing on energy-efficient, durable products.

Inclusion & Diversity

Supports an inclusive workplace where all employees are respected and valued for their unique contributions.
Focuses on gender diversity with ongoing initiatives to support the advancement of women in the workplace.
Provides training on unconscious bias and promotes leadership development for women across all levels.
Tracks gender representation and aims to achieve greater balance at all levels of the organization.

Articles

Savaria Dealer Resources (brochures, manuals, QuoteBuilder)

Home Elevator Configurator

Lift Logic Video Series (Savaria Asia)

AIA CE Home Elevator Webinar (Lifeway Mobility / Savaria)

Role

Description

service scheduling

work orders

quickbooks

inventory log

vehicle inspection

qap paperwork

Coordinate service bookings, installations, parts orders, and pricing while maintaining timely and accurate communication with customers.
Handle customer complaints, provide solutions, and escalate issues to management as necessary.
Help maintain showroom and office cleanliness.
Support off-site customer vehicle deliveries as needed.
Collaborate with service technicians to manage maintenance, repair, and installation schedules.
Prepare service work orders and process customer payments.
Prepare quotations and process showroom product sales.
Complete and submit NMEDA QAP paperwork and related funding or approval documentation.
Maintain accurate data entry and support daily, weekly, and monthly administrative routines.
Manage all incoming calls and handle service inquiries with professionalism and effective troubleshooting.
Support accounts payable/receivable entry using QuickBooks.
Conduct follow-ups with customers regarding maintenance and appointment confirmations.
Arrange couriers, dispatch, and follow up on deliveries and incoming shipments.
Receive and log inventory; notify relevant teams of arrivals.
Assist with vehicle inspections, photo documentation, and website updates.
Coordinate vehicle servicing and certification with third-party partners.
Monitor and collect outstanding accounts receivable.
Greet walk-in customers warmly, assisting both the sales and service teams as needed.

Requirements

quickbooks

driver's license

customer service

english

communication

vehicle adaptation

Minimum 3 years of customer service experience.
Fluent in English.
Strong verbal communication and organizational skills.
Previous experience with QuickBooks is required.
Valid driver’s license in good standing and the ability to pass a police background check.
Experience in the vehicle adaptation or accessibility industry is a strong asset.
Punctual, dependable, and detail-oriented.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must pass a police background check.
valid driver’s license in good standing required.

Company

Overview

Founded 1979

Company Origins

The company was established in 1979 as a wheelchair-lift manufacturer and has since expanded into a global accessibility leader.

Acquired 1989

Visionary Leadership

Marcel Bourassa, a visionary leader, acquired the company in 1989, marking a turning point in its growth and innovation.

Public 2002

Public Listing

The company went public in 2002, enabling global expansion and strategic growth through its TSX listing.

11 Sites

Global Manufacturing

Operates 11 manufacturing sites across North America, Europe, and Asia, supporting a global dealer network.

1,500+ Dealers

Dealer Network

A robust network of over 1,500 dealers and 30 direct sales offices support its international market reach.

Evolved into a global accessibility powerhouse, initially starting as a wheelchair-lift maker.
Combines two robust divisions—Accessibility and Patient Care—serving international markets.
Product range includes residential and commercial elevators, stairlifts, inclined platform lifts, ceiling and floor patient lifts, therapeutic surfaces, medical beds, and adapted vehicles.
Known for projects such as bespoke home elevators, panoramic glass Vuelift installations, commercial access lifts, and complex patient-handling systems in healthcare facilities.
Financially stable with steady expansion, acquiring strategic brands like Handicare and Garaventa to expand its global presence.
Standout product: the Vuelift panoramic home elevator, blending aesthetics and functionality to set design benchmarks in residential lifts.

Culture + Values

Customer Focused: We listen, we learn, and we respond to our customers' needs with urgency, transparency, and care.
Innovation: We foster a culture of continuous improvement, striving to deliver innovative solutions that exceed customer expectations.
Integrity: We conduct business with the highest level of ethical standards, building trust through honesty, fairness, and accountability.
Teamwork: We collaborate across teams, regions, and functions to achieve common goals and deliver outstanding results.
Sustainability: We take responsibility for the impact we have on the world and actively work toward creating a sustainable future for our communities, customers, and stakeholders.

Environment + Sustainability

Net-Zero 2050

GHG Emissions Goal

Commitment to achieving net-zero greenhouse gas emissions by 2050, demonstrating long-term environmental responsibility.

Implemented energy-efficient technologies and processes to reduce environmental impact.
Invested in renewable energy solutions, including solar power installations at facilities.
Actively monitors and reduces waste, aiming to recycle and reuse materials wherever possible.
Promotes sustainability through product design, focusing on energy-efficient, durable products.

Inclusion & Diversity

Supports an inclusive workplace where all employees are respected and valued for their unique contributions.
Focuses on gender diversity with ongoing initiatives to support the advancement of women in the workplace.
Provides training on unconscious bias and promotes leadership development for women across all levels.
Tracks gender representation and aims to achieve greater balance at all levels of the organization.

Articles

Savaria Dealer Resources (brochures, manuals, QuoteBuilder)

Home Elevator Configurator

Lift Logic Video Series (Savaria Asia)

AIA CE Home Elevator Webinar (Lifeway Mobility / Savaria)