Information Technology - Summer Internship at Shawmut in 560 Harrison Avenue | USD22-25 | Kablio

Role

Description

tier support

documentation

inventory management

ticketing

device upgrade

escalation

Assist with day-to-day tier 1 support of end users and their Windows and iOS devices and apps, working on the phone, through chat, or email to resolve issues.
Help develop and maintain end-user-facing documentation in the areas of how-to guides and problem resolution.
Assist with maintaining the inventory of laptops, mobile devices, and peripherals.
Work closely with other User Services team members and with other IT teams if a support request requires escalation.
Respond to, update, and resolve support tickets in our ITSM ticketing system.
Assist in upgrading client devices to the latest version of Windows 11.

Requirements

teamwork

computer science

user onboarding

communication

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to offer sponsorship.

Ability to work effectively in a team environment and collaborate with cross-functional teams.
Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field.
Onboard new users, which includes imaging laptop hardware, configuring accounts, installing applications, and provisioning mobile devices.
Excellent verbal and written communication skills to convey technical information clearly and effectively.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship offered; candidates must be eligible to work in the united states.

Security clearance

Information not given or found

Company

Overview

83% repeat rate

Client Satisfaction

Demonstrates exceptional client satisfaction and loyalty through a high repeat client rate.

As a 100% employee-owned company, the workforce is empowered to take ownership of projects, fostering innovation and excellence.
Recognized for managing complex projects for some of the world's most elite brands and institutions.
Approach focuses on creating a seamless and enjoyable building process, ensuring clients are pleased with both the journey and final product.
Known for tackling challenging projects with precision and creativity.

Culture + Values

I care for the client experience that surpasses expectations by finding a better way, delivering 10s and providing a journey that keeps them coming back.
I care to keep you safe. In all we do, getting you home safe and better is our #1 priority.
I care more because I am an owner, and through continuous improvement in myself and developing others, I strive for the best outcomes.
I care about you and the community we work in. I am inclusive and value diversity, openness, and respect.

Environment + Sustainability

A construction company integrates sustainability into its practices, aiming to improve the environment. Their strategy includes sustainable practices both on-site and in offices, guiding all operations.
Their initiatives focus on lowering vacancy rates, increasing property values, and reducing infrastructure strain to contribute to a sustainable future. This includes enhancing energy efficiency through better lighting, heating, cooling, ventilation, and water heating systems.
The company is involved in sustainable construction projects that comply with rigorous green building standards as a member of the U.S. Green Building Council.

Inclusion & Diversity

Two Years

DEI Recognition

Named a top leader in diversity, equity, inclusion, and belonging by Mogul.

Fostering a workplace where all employees feel accepted, supported, and heard.
Implemented enhanced education and awareness training programs to increase understanding and mitigate unconscious bias.
Launched a diversity recruitment strategy, partnering with historically Black colleges and universities to broaden their talent pool and ensure a more inclusive hiring process.
Committed to supplier diversity through programs supporting Minority and Women-Owned Business Enterprises (MWBE).

Articles

Portfolio

Safety

Diversity & Inclusion

Company

Overview

83% repeat rate

Client Satisfaction

Demonstrates exceptional client satisfaction and loyalty through a high repeat client rate.

As a 100% employee-owned company, the workforce is empowered to take ownership of projects, fostering innovation and excellence.
Recognized for managing complex projects for some of the world's most elite brands and institutions.
Approach focuses on creating a seamless and enjoyable building process, ensuring clients are pleased with both the journey and final product.
Known for tackling challenging projects with precision and creativity.

Culture + Values

I care for the client experience that surpasses expectations by finding a better way, delivering 10s and providing a journey that keeps them coming back.
I care to keep you safe. In all we do, getting you home safe and better is our #1 priority.
I care more because I am an owner, and through continuous improvement in myself and developing others, I strive for the best outcomes.
I care about you and the community we work in. I am inclusive and value diversity, openness, and respect.

Environment + Sustainability

A construction company integrates sustainability into its practices, aiming to improve the environment. Their strategy includes sustainable practices both on-site and in offices, guiding all operations.
Their initiatives focus on lowering vacancy rates, increasing property values, and reducing infrastructure strain to contribute to a sustainable future. This includes enhancing energy efficiency through better lighting, heating, cooling, ventilation, and water heating systems.
The company is involved in sustainable construction projects that comply with rigorous green building standards as a member of the U.S. Green Building Council.

Inclusion & Diversity

Two Years

DEI Recognition

Named a top leader in diversity, equity, inclusion, and belonging by Mogul.

Fostering a workplace where all employees feel accepted, supported, and heard.
Implemented enhanced education and awareness training programs to increase understanding and mitigate unconscious bias.
Launched a diversity recruitment strategy, partnering with historically Black colleges and universities to broaden their talent pool and ensure a more inclusive hiring process.
Committed to supplier diversity through programs supporting Minority and Women-Owned Business Enterprises (MWBE).

Articles

Portfolio

Safety

Diversity & Inclusion