Manage service accounts by visiting customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants, including building relationships with any associated groups.
Keep timely, well-organized records of sales activities including but not limited to proposals, bookings, losses and cancellations, using company-provided sales management software.
Develop capital plans for customers to address their short- and long-term building needs.
Prepare service contract bids, including reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
Exceed sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
Conduct customer follow-up on all proposals.
Prepare repair job proposals by estimating labor and other job costs using an estimating software program. For items not in the program, obtain price estimates from suppliers and manually calculate, including reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
Maintain a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information, including developing knowledge of local elevator code requirements.
Monitor the status of current service contracts by visiting jobsites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.
Planning and Organizing
Contact service customers regarding contract renewal prior to contract expiration; advise of price increases if appropriate.
Receive and respond to written and oral questions related to quoted repairs and service contracts, including performing follow-up with customers on all service and repair proposals.
Assist in A/R collection efforts to ensure prompt payment from customers
Visit project sites when necessary and work with the operations department to ensure customer needs and deadlines are being met.
Utilize systems to perform various tracking functions.
Requirements
bachelor's
3+ years
driver's license
sales
technical knowledge
travel 60%
Must be able to lift up to 20 pounds at times.
Prolonged periods sitting at a desk and working on a computer.
Requires a valid driver’s license and a satisfactory Motor Vehicle Report.
Sales Ability
Education: Bachelor’s in related
Experience: Minimum 3 years in related
Prolonged periods of standing and walking.
Local Travel Expectations: 60%
Technical Professional Knowledge
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
we are currently unable to sponsor or take over sponsorship of an employment visa.
Security clearance
Information not given or found
Company
Overview
$1.5B Annual Revenue
Top Five Elevator Company
Globally recognized as one of the top five elevator companies, generating approximately $1.5 billion in revenue annually.
12,000 Units
Managed Systems
Maintains around 12,000 elevator units in North America, ensuring reliable service and quick response times.
2 Callbacks/Year
Service Reliability
Features a low callback rate of under two callbacks per unit annually, showcasing exceptional service reliability.
Born in Japan in 1948 and expanding globally over decades, it became North America’s regional branch from the late 1970s.
Operates across the US and Canada with sales, installation, service and modernization of elevators, escalators and moving walkways.
Manufactures most critical components—including controllers and machines—across 11 facilities worldwide, including in Ohio.
Offers new construction installations, system modernizations, destination dispatch systems and capital improvement work.
Innovated world‑first elevator systems including micro‑computer controls (1978), AI‑based group management (1995), double‑deck FLEX‑DD and air‑purifying IONFUL systems.
Maintains around 12,000 units in North America, managing about 65 units per route mechanic for fast response.
Culture + Values
Respecting people, technologies and products, we collaborate with people from nations around the world to develop beautiful and functional cities that meet the needs of a new age.
Operating under the Japanese business principle of 'Sanpo Yoshi' – transactions that benefit the seller, the buyer and society at large.
Pursuit of safety and security, human resources development, technology transfer, social contribution and environmental activities guided by our Management Philosophy.
Environment + Sustainability
46% Emission Reduction
Target by 2030
Committed to reducing Scope 1 and 2 greenhouse gas emissions by 46% compared to the 2019 base year.
10.8% CO₂ Reduction
2023 Achievement
In Fiscal 2023, Scope 1 and 2 CO₂ emissions decreased by 10.8% compared to the 2019 baseline.
29.5% Sales Intensity
2023 Improvement
Sales-volume intensity dropped by 29.5% to 10.3 tons per 100 million yen in Fiscal 2023.
Committed to contributing to a decarbonized society; reducing power consumption of our products in line with ISO 14001-based environmental policy.
Adoption of a TCFD‑compliant environmental strategy with Sustainability Committee overseeing climate risk and aligning with management plans.
Committed to UN Global Compact since 2021, endorsing principles on human rights, labour, environment and anti‑corruption.
Inclusion & Diversity
is a UN Global Compact signatory endorsing its principles including elimination of discrimination in employment.
No specific DEI targets or gender‑related statistics publicly disclosed for US & Canada operations.