Service & Repair Sales Executive

Description

• Manage service accounts by visiting customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants, including building relationships with any associated groups.
• Keep timely, well-organized records of sales activities including but not limited to proposals, bookings, losses and cancellations, using company-provided sales management software.
• Develop capital plans for customers to address their short- and long-term building needs.
• Prepare service contract bids, including reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Exceed sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Conduct customer follow-up on all proposals.
• Prepare repair job proposals by estimating labor and other job costs using an estimating software program. For items not in the program, obtain price estimates from suppliers and manually calculate, including reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• Maintain a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information, including developing knowledge of local elevator code requirements.
• Monitor the status of current service contracts by visiting jobsites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.
• Planning and Organizing
• Contact service customers regarding contract renewal prior to contract expiration; advise of price increases if appropriate.
• Receive and respond to written and oral questions related to quoted repairs and service contracts, including performing follow-up with customers on all service and repair proposals.
• Assist in A/R collection efforts to ensure prompt payment from customers
• Visit project sites when necessary and work with the operations department to ensure customer needs and deadlines are being met.
• Utilize systems to perform various tracking functions.

Requirements

• Must be able to lift up to 20 pounds at times.
• Prolonged periods sitting at a desk and working on a computer.
• Requires a valid driver’s license and a satisfactory Motor Vehicle Report.
• Sales Ability
• Education: Bachelor’s in related
• Experience: Minimum 3 years in related
• Prolonged periods of standing and walking.
• Local Travel Expectations: 60%
• Technical Professional Knowledge

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance