UK’s leading independent builders’ merchant offering a vast range of building, landscaping, kitchen, bathroom & plumbing materials across 130+ local branches.
Manage tool hire operations, sales and customer service while driving and handling equipment.
18 days ago ago
Junior (1-3 years)
Full Time
Glasgow, Scotland, United Kingdom
Field
Company Size
1,556 Employees
Service Specialisms
Kitchen Design
Bathroom Design
Landscaping
Timber & Sheet Materials
Building Materials
Plumbing & Heating
Tools
Electrical and Workwear
Sector Specialisms
Residential
Commercial
Buildings
Landscaping
Role
Description
stock management
tool reporting
order processing
maintenance records
vehicle checks
customer service
Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required.
Ensure that product knowledge is up to date and applied accurately in customer conversations.
Provide specialist advice and product information
Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading, and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
Assist supervisor with managing stock levels, incoming goods checked against delivery tickets, and participate in stock takes as required.
Following plans to continuously improve customer experience – representing the company, meeting different customers and driving to different locations on a daily basis.
Loading and unloading the vehicle with small plant, tools, and alloy towers.
Administration – Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety
Ensure sales orders and delivery schedules are processed accurately and promptly.
Administration – All sales orders processed promptly; maintenance records in relation to hired products are kept up to date; cash payments processed in line with company procedures.
Carrying out daily and weekly vehicle checks.
Requirements
driving licence
h&s
it literate
gcse maths
sales experience
tool hire
Able to create and maintain successful relationships.
Good organisational skills to manage stock.
Experience in a sales/customer focused role.
Ability to work on own initiative and as part of a team.
Previous experience within the Tool Hire industry.
Understanding local market issues and communicate to Manager to support sales growth plans.
Provide an efficient hire experience, demonstrating exceptional customer service skills in all aspects of the working day.
Full, clean driving license is essential – B+E, D1+E categories
Health & safety – ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements; H&S certification maintained.
A relevant understanding of the market and product knowledge
HGV driving experience is not essential, newly qualified drivers are also welcome.
Must be committed to delivering great customer experiences.
IT literate
Working knowledge of appropriate Health & Safety legislation
GCSEs (Or equivalent) - Maths & English
Benefits
Contributory pension scheme
Generous discretionary bonus scheme
Mental Health Support
Enhanced Paternity
Substantial staff discounts
Employee Assistance Programme
Holiday Purchase Scheme
Enhanced Maternity
Cycle to work scheme.
Free parking
Training and development opportunities
Holiday scheme which rewards length of service
A competitive pay package.
Perkbox discounts
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Began as a single branch and grew through a unique branch ownership model, empowering local directors.
Privately backed by Bain Capital since 2017.
Each branch is independently managed, offering strong local expertise and free delivery or click-and-collect service tailored to both trade professionals and homeowners.
Stocks a comprehensive range—from bulk aggregates, bricks, and timber to tools, kitchens, bathrooms, landscaping, plumbing, heating, and electrical supplies.
Signature projects include branch-level kitchen and bathroom showroom installations with free 3D design services and on-site timber cutting.
Consistently expanding, with a focus on local staffing and specialized services.
Culture + Values
Great customer service. We give customers more of what they want, and nothing is too much trouble.
Passionate about teamwork, we all share in our success.
Taking ownership and doing the right thing.
Striving for continuous improvement.
Supporting our local communities.
We all go home safe.
Environment + Sustainability
Committed to sourcing products in a way that does not have a negative impact on people and the environment
Supplier Code of Conduct requires environmental responsibility: energy efficiency, waste reduction, recycling, sustainable materials, hazardous‑substance control
All timber sourced is legal and UKTR‑compliant, with full chain‑of‑custody certification since 2009
Member of Timber Development UK and Scottish Timber Trade Association, adhering to responsible purchasing codes
Zero‑tolerance approach to modern slavery, including supplier training under the Modern Slavery Act