Neighborhood Sales Counselor

Description

A Neighborhood Sales Counselor is responsible for managing the daily operations of the community sales office, with a primary focus on achieving sales and closing goals. This role involves showcasing homes, delivering exceptional customer service, and guiding prospects through the homebuying process—from initial contact to closing—while meeting or exceeding monthly sales targets within defined profit margins.

• Complete Comparative Market Analyses (CMAs) on a monthly or bi-weekly basis.
• Build and maintain strong relationships with realtors and stay informed on competitive market activity through regular reporting and research.
• Demonstrate integrity, professionalism, and collaboration, working closely with the sales and marketing teams to enhance and optimize the customer experience.
• Ensure accountability for customer experience by monitoring and achieving Eliant Survey Scores and other division-determined goals.
• Maintain accurate records in CRM (HubSpot), and complete all required reports related to sales activity, appointments, and community updates.
• Ensure the model homes and sales center are presentable, well stocked, and operational, handling all administrative duties as needed.
• Proactively follow up on leads from various sources, including self-prospecting, referrals, marketing campaigns, and realtors, using a consistent and organized approach.
• Conduct competitive market analysis and shop the competition to assess market positioning.
• Attend and coordinate broker meetings, as well as market-specific trainings, to deepen understanding of the current market landscape.
• Follow up on leads from multiple sources, maintain consistent prospect communication, and support self-prospecting activities.
• Proactively generate traffic through phone calls, social media, events, and realtor outreach.
• Engage with prospects online and in person, conduct model demonstrations, identify buyer needs, and guide them through the sales process from initial contact to closing.
• Develop and maintain a strong network of realtor contacts and industry connections.
• Achieve division and community-specific sales and production goals.
• Support buyers through contracts, financing, options selection, and construction; maintain regular communication, ensuring a smooth closing experience.

Requirements

A valid driver’s license and active vehicle insurance is required at all times.

This position requires both office and field work. Employees must be able to bend, stoop, climb stairs and ladders, reach, and walk on uneven or active construction terrain. The role involves lifting and carrying up to 50 pounds and safely operating a motor vehicle. Clear vision, hearing, and speech are essential to perform job functions effectively.

Work may take place in varying conditions, including heat, cold, inclement weather, and potential exposure to hazardous materials. Required PPE may include hard hats, steel-toe boots, eye, hearing, and respiratory protection. Computer proficiency is also necessary. Public contact is required; therefore, professional appearance and appropriate business attire are expected.

• High School Diploma or general education degree (GED).
• Valid Real Estate License (as applicable by State)
• Proven ability to close sales and deliver strong customer service
• Proficient in Microsoft Office (especially Excel), Windows, and CRM systems such as HubSpot
• Excellent verbal and written communication skills
• Highly organized with strong follow-through and ability to manage multiple tasks
• Quick to learn and adapt to new software and tools
• 1–3+ years of sales experience

Benefits

In addition to competitive health insurance coverage for team members and their dependents, Risewell Homes also provides comprehensive benefits such as generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with employer matching; and a wellness incentive program to help team members thrive both personally and professionally.

The estimated annual compensation for this position is between $150,000 to $200,000 per year (base salary of $50,000 plus commission). Base Salary is paid bi-weekly, every other Friday.

Training + Development

Interview process

Visa Sponsorship

Security clearance