General Manager at Via in San Francisco, CA | USD130,000-165,000 | Kablio

Role

Description

operations management

dispatch coordination

data analysis

kpi reporting

regulatory compliance

partner relations

Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
Manage and mentor the on-site team of dispatchers and shift managers
Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Liaise closely with Via senior management and Via’s external partners
Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Manage the on-site daily operations of Via’s service on behalf of our partner
Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis

Requirements

team management

bachelor's

leadership

self-starter

communication

multi-tasking

You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
Experienced operator, with at least 6 - 10 years of experience and hold a Bachelor's degree
You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
This role requires someone to be based locally in either of the following locations: Seattle, Los Angeles, San Francisco**
You are a savvy and tactful communicator: you intuitively find the right tone in every situation
You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility

Benefits

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $130,000 - $165,000 per year

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

700+ Partners

Global Clients

Operates with over 700 partners worldwide, including municipalities, schools, and healthcare providers.

$1B+ Funding

Capital Raised

Backed by over $1 billion in funding to support growth and innovation in TransitTech.

$3.5B Valuation

Market Value

Recently valued at $3.5 billion, establishing leadership in the transit technology sector.

Founded in 2012 as a ridesharing app with algorithm-driven route optimization.
Transitioned from consumer services to a B2B TransitTech provider for public and private transit systems.
Enables microtransit, paratransit, school and employee shuttles, and non-emergency medical transport.
Technology is used across five continents, demonstrating scalability and adaptability to diverse mobility needs.
Known for transforming traditional fixed-route systems into dynamic, demand-responsive transit networks.

Culture + Values

They are driven by a shared purpose: to improve transportation by using technology to make it more accessible, efficient, and sustainable.
They foster an environment that celebrates curiosity, experimentation, and personal growth.
They believe in being clear and transparent, taking ownership, and following through.
They are relentless in their pursuit of excellence, never settling for ‘good enough.’
They work collaboratively, with a mindset of humility and a belief that they’re better together.

Environment + Sustainability

By 2040

Net Zero Goal

The company aims to achieve net-zero carbon emissions by 2040, demonstrating a strong commitment to sustainability and climate action.

Reduces carbon emissions for cities by using data-driven demand response in transit systems.
Partnerships focus on reducing vehicle miles traveled (VMT) to lower emissions.
Electric vehicle (EV) initiatives are part of their strategy to reduce their fleet’s carbon footprint and improve sustainability.

Inclusion & Diversity

40% Leadership

Female Representation in Leadership

40% of the leadership team is made up of women, reflecting significant strides in gender diversity.

30% Tech Roles

Gender Diversity in Engineering and Product Teams

Women represent 30% of the workforce in engineering and product teams, showcasing progress in gender diversity within technical roles.

Committed to building an inclusive culture where every individual feels respected, valued, and supported.

Articles

Via Arlington case study

Via for Health and Non‑Emergency Medical Transportation

Via Strategies (consulting practice)

Role

Description

operations management

dispatch coordination

data analysis

kpi reporting

regulatory compliance

partner relations

Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
Manage and mentor the on-site team of dispatchers and shift managers
Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Liaise closely with Via senior management and Via’s external partners
Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Manage the on-site daily operations of Via’s service on behalf of our partner
Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis

Requirements

team management

bachelor's

leadership

self-starter

communication

multi-tasking

You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
Experienced operator, with at least 6 - 10 years of experience and hold a Bachelor's degree
You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
This role requires someone to be based locally in either of the following locations: Seattle, Los Angeles, San Francisco**
You are a savvy and tactful communicator: you intuitively find the right tone in every situation
You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility

Benefits

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $130,000 - $165,000 per year

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

700+ Partners

Global Clients

Operates with over 700 partners worldwide, including municipalities, schools, and healthcare providers.

$1B+ Funding

Capital Raised

Backed by over $1 billion in funding to support growth and innovation in TransitTech.

$3.5B Valuation

Market Value

Recently valued at $3.5 billion, establishing leadership in the transit technology sector.

Founded in 2012 as a ridesharing app with algorithm-driven route optimization.
Transitioned from consumer services to a B2B TransitTech provider for public and private transit systems.
Enables microtransit, paratransit, school and employee shuttles, and non-emergency medical transport.
Technology is used across five continents, demonstrating scalability and adaptability to diverse mobility needs.
Known for transforming traditional fixed-route systems into dynamic, demand-responsive transit networks.

Culture + Values

They are driven by a shared purpose: to improve transportation by using technology to make it more accessible, efficient, and sustainable.
They foster an environment that celebrates curiosity, experimentation, and personal growth.
They believe in being clear and transparent, taking ownership, and following through.
They are relentless in their pursuit of excellence, never settling for ‘good enough.’
They work collaboratively, with a mindset of humility and a belief that they’re better together.

Environment + Sustainability

By 2040

Net Zero Goal

The company aims to achieve net-zero carbon emissions by 2040, demonstrating a strong commitment to sustainability and climate action.

Reduces carbon emissions for cities by using data-driven demand response in transit systems.
Partnerships focus on reducing vehicle miles traveled (VMT) to lower emissions.
Electric vehicle (EV) initiatives are part of their strategy to reduce their fleet’s carbon footprint and improve sustainability.

Inclusion & Diversity

40% Leadership

Female Representation in Leadership

40% of the leadership team is made up of women, reflecting significant strides in gender diversity.

30% Tech Roles

Gender Diversity in Engineering and Product Teams

Women represent 30% of the workforce in engineering and product teams, showcasing progress in gender diversity within technical roles.

Committed to building an inclusive culture where every individual feels respected, valued, and supported.

Articles

Via Arlington case study

Via for Health and Non‑Emergency Medical Transportation

Via Strategies (consulting practice)