Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
Manage and mentor the on-site team of dispatchers and shift managers
Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Liaise closely with Via senior management and Via’s external partners
Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Manage the on-site daily operations of Via’s service on behalf of our partner
Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
Requirements
team management
bachelor's
leadership
self-starter
communication
multi-tasking
You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
Experienced operator, with at least 6 - 10 years of experience and hold a Bachelor's degree
You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
This role requires someone to be based locally in either of the following locations: Seattle, Los Angeles, San Francisco**
You are a savvy and tactful communicator: you intuitively find the right tone in every situation
You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
Benefits
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $130,000 - $165,000 per year
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
700+ Partners
Global Clients
Operates with over 700 partners worldwide, including municipalities, schools, and healthcare providers.
$1B+ Funding
Capital Raised
Backed by over $1 billion in funding to support growth and innovation in TransitTech.
$3.5B Valuation
Market Value
Recently valued at $3.5 billion, establishing leadership in the transit technology sector.
Founded in 2012 as a ridesharing app with algorithm-driven route optimization.
Transitioned from consumer services to a B2B TransitTech provider for public and private transit systems.
Enables microtransit, paratransit, school and employee shuttles, and non-emergency medical transport.
Technology is used across five continents, demonstrating scalability and adaptability to diverse mobility needs.
Known for transforming traditional fixed-route systems into dynamic, demand-responsive transit networks.
Culture + Values
They are driven by a shared purpose: to improve transportation by using technology to make it more accessible, efficient, and sustainable.
They foster an environment that celebrates curiosity, experimentation, and personal growth.
They believe in being clear and transparent, taking ownership, and following through.
They are relentless in their pursuit of excellence, never settling for ‘good enough.’
They work collaboratively, with a mindset of humility and a belief that they’re better together.
Environment + Sustainability
By 2040
Net Zero Goal
The company aims to achieve net-zero carbon emissions by 2040, demonstrating a strong commitment to sustainability and climate action.
Reduces carbon emissions for cities by using data-driven demand response in transit systems.
Partnerships focus on reducing vehicle miles traveled (VMT) to lower emissions.
Electric vehicle (EV) initiatives are part of their strategy to reduce their fleet’s carbon footprint and improve sustainability.
Inclusion & Diversity
40% Leadership
Female Representation in Leadership
40% of the leadership team is made up of women, reflecting significant strides in gender diversity.
30% Tech Roles
Gender Diversity in Engineering and Product Teams
Women represent 30% of the workforce in engineering and product teams, showcasing progress in gender diversity within technical roles.
Committed to building an inclusive culture where every individual feels respected, valued, and supported.