Hawthorne Residential Partners
Seasoned multifamily management experts delivering lease‑up, repositioning and renovation services.
1 days ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Greensboro, North Carolina, United States
Onsite
Company Size
1,500 Employees
Service Specialisms
Sector Specialisms
Description
apartment tours
inquiry response
lead conversion
lease processing
social media
market research
- Greet prospective residents with warmth and professionalism
- Conduct personalized apartment tours highlighting community lifestyle and value
- Respond promptly and thoroughly to phone, email, and web inquiries
- Convert leads to leases through follow‑up and relationship‑building
- Complete leasing applications, verifications, and move‑in paperwork accurately
- Contribute to community occupancy and renewal goals
- Coordinate and attend resident events and community engagement initiatives
- Promote a clean, welcoming environment by maintaining office and common areas
- Assist in marketing the property through social media and community outreach
- Stay informed on local market trends and competitor properties
Requirements
customer service
communication
collaboration
high school
driver’s license
calp
Successful candidates demonstrate a positive attitude, clear communication, a customer‑focused service mindset, persuasive influencing skills, and a willingness to learn and be coached on Hawthorne’s Live It standards. They thrive in a collaborative environment and are driven to exceed leasing and community goals.
The position requires a high school diploma or GED. One year of customer service, sales, or apartment leasing experience is preferred but not mandatory. A valid driver’s license is required; a Certified Apartment Leasing Professional (CALP) accreditation is a plus.
- Respond to resident questions and concerns with empathy and efficiency
Benefits
The leasing office operates Monday–Friday 9:00 AM–6:00 PM and Saturdays 10:00 AM–4:00 PM, with one weekday off each week to maintain a 40‑hour schedule. Evening and weekend availability may be required for resident events or community needs.
Leasing Consultants receive hourly pay plus monthly leasing, renewal commissions, and incentive programs. Career advancement is supported through a Career Path Program that can lead to Assistant Community Manager roles. Benefits include free dental, medical and vision plans, health and wellness incentives, 401(k) match, paid time off (including birthdays), sick leave, pet insurance, parental leave, telehealth, life insurance, and retirement planning. Hawthorne is an equal opportunity employer.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
$8B+
Assets Under Management
Oversees a portfolio valued at over $8 billion, reflecting significant investment and management scale.
60,000+ units
Unit Count
Manages over 60,000 residential units across a diverse portfolio, showcasing extensive property holdings.
#1 Ranking
Online Reputation
Repeatedly ranked #1 nationally for online reputation among NMHC Top 50 managers, highlighting strong customer satisfaction.
2009
Year Founded
Established in 2009 by three long-time colleagues, laying the foundation for Sun Belt apartment innovation.
- They’ve grown into a fully integrated multifamily investment, management, and development firm.
- With a portfolio spanning 275+ properties.
- Typically, they pivot older communities into high-performing assets through aggressive marketing, thoughtful development, and strategic renovations.
- Headquartered in Greensboro, NC, their reach extends through the Southeast and Texas, managing properties in over 110 cities.
- A signature of their story: a Scottish Terrier mascot named Hawthorne, symbolizing loyalty and community spirit—seen in murals, keychains, and pet-friendly events.
- Their vertically integrated model—spanning investment management, property management, and construction—enables seamless control over every project phase.
Culture + Values
- We deliver quality and excellence in everything we do.
- We work together as a team to achieve our goals.
- We value strong communication and transparency.
- We are committed to innovation and continuous improvement.
- We build strong relationships with residents, employees, and partners.
Environment + Sustainability
Net Zero by 2050
Carbon Emission Target
The company is committed to achieving net zero carbon emissions by 2050 through various sustainability initiatives.
- Ongoing efforts to reduce energy consumption across properties.
- Investment in sustainable building practices and green certifications.
- Focus on water conservation initiatives across all properties.
- Partnering with vendors and suppliers who share sustainability values.
Inclusion & Diversity
- Focused on creating a welcoming and inclusive environment for all employees.
- Promoting equal opportunity in recruitment and career advancement.
- Committed to building a workforce reflective of the communities we serve.