IT/OT Technical Service Delivery Manager at Vanderlande in Sydney, New South Wales, Australia | City of Brisbane, Queensland, Australia | Melbourne, Victoria, Australia | Kablio

Role

Description

service delivery

incident management

project management

patch management

cybersecurity

performance reporting

The IT/OT Technical Service Delivery Manager will own end‑to‑end service delivery across multiple service sites, collaborating with global experts and customers to ensure reliable operations of critical automation systems. This role provides real influence, autonomy, and visibility over key IT/OT environments.

The position involves managing IT hardware and services that support production and test environments, including PLCs, servers, databases, application servers, operating systems, VISION applications, patching, antivirus deployment, database updates, and cybersecurity improvements.

Own the IT/OT service relationship for assigned clients, ensuring delivery meets contracts and SLAs.
Build trusted relationships with customers on all IT/OT matters.
Lead incident, problem, and change management with the Global Service Desk.
Coordinate escalations and major incidents to restore operations quickly.
Develop and execute an annual IT/OT lifecycle plan supporting customer budgeting.
Manage IT/OT projects such as software deployments and retrofits, delivering on time and within budget.
Identify and implement new IT/OT opportunities with technical specialists.
Report weekly and monthly IT/OT performance to internal and external stakeholders.
Align processes and training with European peers, onsite and remote teams.

Requirements

java

.net

oracle

itil

bachelor's

5+ years

The ideal candidate is a proactive team player with a strong customer focus, excellent communication skills, and a drive for continuous improvement. A relevant bachelor’s degree, at least five years of experience in IT project or service management, knowledge of ITIL‑based frameworks, and familiarity with Java, C#, .NET, SQL/PL‑SQL, and Oracle are essential.

Travel up to 20% internationally and work outside standard hours as needed.
Bachelor’s degree in Computer Science, Software Engineering, IT or related field (advantageous).
Minimum 5 years’ experience in IT project or service management in business‑critical environments.
Strong knowledge of Java or C#, .NET, SQL/PL‑SQL, and Oracle databases.
Familiarity with ITIL, BISL, ASL or similar IT Service Management frameworks.
Excellent written and verbal English communication skills.
Proven ability to lead, prioritize under pressure and drive continuous improvement.
Willingness to travel up to 20% and work outside standard business hours.

Benefits

Vanderlande offers a competitive remuneration package, unlimited career growth, and a culture that values diversity, inclusion, and employee development through its Academy. The role includes up to 20% travel and may require work outside standard business hours.

Competitive remuneration package.
Unlimited career growth and development within a global organisation.
Access to training and development through Vanderlande Academy.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

id checks will be performed to verify work entitlements in australia.

Company

Overview

Founded 1949

Year of establishment

Established in Veghel, Netherlands.

Acquired 2017

Acquisition by Toyota Industries

Joined a global logistics automation group while maintaining Dutch engineering roots.

600+ Airports

Baggage systems installed worldwide

Operates baggage handling systems across numerous international airports.

4B Bags

Annual baggage processed

Efficiently manages and transports billions of bags each year.

Grew under the name Rapistan Lande in the 1960s, adopting 'Vanderlande' in 1989 and expanding internationally into material-handling automation.
Delivers integrated solutions—innovative systems, smart software, and lifecycle services—to warehouses, airports, and parcel hubs.
Its baggage systems operate in numerous airports, moving a large volume of bags annually.
Parcel systems sort millions of items daily.
FY2024 net revenue reached about €2.2 billion, supported by a healthy order book and steady intake.
Typical projects include large-scale airport baggage halls, e-commerce warehouse sortation, and parcel distribution hubs.
Specializes in airport baggage handling, warehouse automation, and parcel-sorting systems—trusted by top global retailers.
Unusual fact: 9 of the 15 largest food retailers rely on its warehouse systems, processing deliveries for same-day promises worldwide.

Culture + Values

The company is committed to developing its employees and enabling them to reach their full potential.
The organization is driven by innovation and continually strives for better ways of doing things.
The company builds long-term relationships based on mutual respect and trust.
The organization is customer-centric and constantly aims to exceed expectations.
The company believes in delivering excellence through high standards and accountability.
The organization works with passion and integrity in everything it does.

Environment + Sustainability

Net-Zero 2050

Emission Target

Goals to reach net-zero emissions by the year 2050.

Committed to reducing CO2 footprint and improving energy efficiency across operations.
Products and solutions focus on energy efficiency, sustainability, and innovation.
Continuously works on reducing waste and improving recycling in processes.
Invests in sustainable technologies to support the global transition to renewable energy.

Inclusion & Diversity

Fosters an inclusive work environment, encouraging diversity of thought, and building a workplace where everyone can thrive.
Has made significant progress in increasing gender diversity, with women holding leadership positions across various departments.
Monitors diversity metrics and aims to increase gender balance across all levels of the organization.

Articles

Careers

Products

Vanderlande's Innovation

Role

Description

service delivery

incident management

project management

patch management

cybersecurity

performance reporting

Own the IT/OT service relationship for assigned clients, ensuring delivery meets contracts and SLAs.
Build trusted relationships with customers on all IT/OT matters.
Lead incident, problem, and change management with the Global Service Desk.
Coordinate escalations and major incidents to restore operations quickly.
Develop and execute an annual IT/OT lifecycle plan supporting customer budgeting.
Manage IT/OT projects such as software deployments and retrofits, delivering on time and within budget.
Identify and implement new IT/OT opportunities with technical specialists.
Report weekly and monthly IT/OT performance to internal and external stakeholders.
Align processes and training with European peers, onsite and remote teams.

Requirements

java

.net

oracle

itil

bachelor's

5+ years

Travel up to 20% internationally and work outside standard hours as needed.
Bachelor’s degree in Computer Science, Software Engineering, IT or related field (advantageous).
Minimum 5 years’ experience in IT project or service management in business‑critical environments.
Strong knowledge of Java or C#, .NET, SQL/PL‑SQL, and Oracle databases.
Familiarity with ITIL, BISL, ASL or similar IT Service Management frameworks.
Excellent written and verbal English communication skills.
Proven ability to lead, prioritize under pressure and drive continuous improvement.
Willingness to travel up to 20% and work outside standard business hours.

Benefits

Competitive remuneration package.
Unlimited career growth and development within a global organisation.
Access to training and development through Vanderlande Academy.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

id checks will be performed to verify work entitlements in australia.

Company

Overview

Founded 1949

Year of establishment

Established in Veghel, Netherlands.

Acquired 2017

Acquisition by Toyota Industries

Joined a global logistics automation group while maintaining Dutch engineering roots.

600+ Airports

Baggage systems installed worldwide

Operates baggage handling systems across numerous international airports.

4B Bags

Annual baggage processed

Efficiently manages and transports billions of bags each year.

Grew under the name Rapistan Lande in the 1960s, adopting 'Vanderlande' in 1989 and expanding internationally into material-handling automation.
Delivers integrated solutions—innovative systems, smart software, and lifecycle services—to warehouses, airports, and parcel hubs.
Its baggage systems operate in numerous airports, moving a large volume of bags annually.
Parcel systems sort millions of items daily.
FY2024 net revenue reached about €2.2 billion, supported by a healthy order book and steady intake.
Typical projects include large-scale airport baggage halls, e-commerce warehouse sortation, and parcel distribution hubs.
Specializes in airport baggage handling, warehouse automation, and parcel-sorting systems—trusted by top global retailers.
Unusual fact: 9 of the 15 largest food retailers rely on its warehouse systems, processing deliveries for same-day promises worldwide.

Culture + Values

The company is committed to developing its employees and enabling them to reach their full potential.
The organization is driven by innovation and continually strives for better ways of doing things.
The company builds long-term relationships based on mutual respect and trust.
The organization is customer-centric and constantly aims to exceed expectations.
The company believes in delivering excellence through high standards and accountability.
The organization works with passion and integrity in everything it does.

Environment + Sustainability

Net-Zero 2050

Emission Target

Goals to reach net-zero emissions by the year 2050.

Committed to reducing CO2 footprint and improving energy efficiency across operations.
Products and solutions focus on energy efficiency, sustainability, and innovation.
Continuously works on reducing waste and improving recycling in processes.
Invests in sustainable technologies to support the global transition to renewable energy.

Inclusion & Diversity

Fosters an inclusive work environment, encouraging diversity of thought, and building a workplace where everyone can thrive.
Has made significant progress in increasing gender diversity, with women holding leadership positions across various departments.
Monitors diversity metrics and aims to increase gender balance across all levels of the organization.

Articles

Careers

Products

Vanderlande's Innovation