Facility Executive- Soft Service

Description

• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits.
• To ensure that the housekeeping related issues are discussed with housekeeping Supervisor and also on priority for the shift and ensure there is an action and tracking for the issue closure.
• To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.
• During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements
• Should conduct monthly random Kitchen audit of the vendors.
• To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas
• Escalate Facility Manager and then Moody’s on escalations.
• To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria.
• Ensure all the housekeeping related open issues are closed on priority and within TAT without escalations.
• To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic.
• Attending the shift briefing
• To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep
• To provide management advice for Front Office for escalated issues during the shift.
• To discuss and assist facility manager on monthly basis on the vendor performance matrix.
• To ensure random food samples test is done by Moody’s authorized vendor and results are taken up accordingly.
• Ensure the hygiene of the cafeteria vendors operating in stalls.
• To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.
• To ensure immediate response to all priority calls during the shift and follow escalation process

Requirements

• Language proficiency: English & Hindi
• Proficiency in MS office
• Good communication skills
• Well-groomed and presentable all the time.
• Bachelor's degree in any stream
• Minimum 2-5 years’ Experience in facilities management or hospitality industry.
• Identification, on time closure and reporting of snags.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance