Senior Business Analyst - Digital

Description

This role involves engaging and collaborating with subject matter experts (SMEs) across geographically distributed offices and at all organisational levels and working closely with our software engineers to design and deliver scalable solutions based on our digital roadmap.

• Act as a liaison between business and technical team to ensure the successful translation of business needs into technical specifications and working software.
• Maintain rigorous documentation and support project governance standards to ensure transparency and alignment.
• Collaborate with cross-functional SMEs and senior leaders to gather, analyse, and clearly document business requirements.
• Develop comprehensive business requirements, user stories, process flows, own and update wireframe prototypes and functional specifications that guide development and implementation.
• Quantify and maintain up to date view of benefits delivered and ensure all capabilities deliver benefits as expected.
• Support business change readiness through communication, training needs assessment, and change impact analysis.
• Recommend fit-for-purpose applications and digital solutions that drive value, efficiency, and innovation across the enterprise.
• Contribute to backlog grooming, sprint planning, and testing in Agile delivery environment.
• Proactively scope new ideas for business improvement, assess feasibility, define scope, and contribute to shaping the vision for digital initiatives.

Requirements

With our digital team expanding we have a fantastic opportunity for a dynamic and experienced Senior Business Analyst with a strong background in software development and digital transformation to lead strategic initiatives that modernise and uplift our service offerings, core operations and client experiences

• Strong understanding of software development lifecycles and experience working directly with distributed development teams
• 5+ years of experience in a similar role or as a Business Analyst, with a strong track record in digital transformation initiatives
• Ideally from a consulting background with a professional services firm and/or an in-house consulting team
• Familiarity with Agile project delivery methodologies
• Experience conducting digital maturity assessments and recommending transformation pathways
• Bachelor’s degree in Business, IT, or a related field
• Demonstrated experience in solution scoping and application advisory
• Proficiency in tools such as Jira, Microsoft Suite, Canva, Figma, Miro or equivalent
• Proven experience documenting core solution objectives and requirements from stakeholders at multiple levels across diverse business units

Benefits

• Social events - a range of social events and company-sponsored sporting events take place throughout the year to help employees build connections with others across the organisation.
• Career development - employees are supported with their career development through on-the-job training and mentorship, in-house training programs and financial support for approved industry institutions and associations.
• Parental leave - we provide 16 weeks of parental leave for primary carers, and 3 weeks of parental leave for secondary carer.
• Health & wellbeing - all employees have access to our Employee Assistance Program, Telus Health, an independent, confidential service to help you to improve your health and wellbeing, resolve challenges and reach your goals. Annual flu vaccinations are also offered by TBH.
• Reward and recognition - TBH employees are recognised for their contributions through our Award programs, remuneration packages and promotion opportunities
• Flexible working - we understand employees may need to adjust their working arrangements for personal reasons or to “work from anywhere” for a fixed or indefinite period.

Training + Development

Interview process

Visa Sponsorship

Security clearance